Etana CustodyReviews of etana.com

Bad Bad onboarding process! I have now uploaded so much sensitive information and documents on their website and I would like to delete them. I guess they retain all the info. I don't understand why Kraken made me go through this unnecessarily complicated process. Funding other platforms like Gemini is much easier. I am not even sure if Etana is a real company!

02/27/2021: If hanging out their dirty laundry on Trustpilot is the only way to get customer support, that's a poor business model. Been waiting for weeks and missing out on valuable crypto spikes. Absolutely atrocious. Out of principle, I will not be updating my review until my account is verified the proper way. I'm not going to accept help through this website. 03/13/2021 Edit: My support ticket through their website got a run-of-the-mill reply basically telling me to go screw myself and wait even longer.

Still on pending status...I have created 3 tickets and I have received no reply. I do appreciate they are busy but they can still hire more people. Being busy is a pretty poor excuse

I'm shocked at how poorly the communication around this service is managed and would recommend avoiding at all costs. They ask for an incredible amount of personal information and don't send you any type of confirmation and are impossible to get in touch with. I looked on LinkedIn and they seem to have fewer than ten employees, they're based out of Denver. I would be certain they are a sham business if Kraken hadn't aligned with their service. Truly deserving of a zero-star review.

They will request for tens of sensitive/confidential documents, delay the process by months, then reject your account with explanation and retain your documents. I submitted a bank statement, Etana intentionally delayed the review by months so by the time it was reviewed, 90days had passed thus I was requested for another statement. Finally I submitted a new bank statement, then with no explanation or providing an alternative, they said I didn't pass their KYC without asking for proof despite the lengthy process. They are eager to reject accounts. I was only using it due to Kraken, I'm now closing my Kraken due to Etana. Ticket 80200

I created my profile 3 weeks ago, provided all the documents (passport, bank receipt, drivers license) and other requested information, yet still there is no update from their side. I've opened a ticket a week ago, no response. Well, bad luck for them, I am not gonna use their services for sure. Funny that they reply faster on trustpilot than to their own customers waiting for feedback. PS: Etana, don't even bother to ask me for a ticket number, you apparently don't care anyway...

The site appears to be a scam. My payment was lost on their system, which was eventually returned after tedious follow up process. I highly suggest using a different service

I've applied over 1 month ago and still have no news whatsoever. I wanted to acquire some ETH and since I submitted my application, the price per unit went up by $1000CAD. Etana's processing delay will have cost me thousands of dollars. I'm going to have to look into other options.