Etana CustodyReviews of etana.com

I had a misunderstanding, but it was corrected immediately, and with a clear explanation. Great customer service.

verifyfing account I had trouble with one account but after a send a message to customer service. They fixed it in no time.

The customer support is excellent. Staff goes out of their way to find solutions to problems. They really have the customer as priority in this company.

Great communication, helpful and very fast responses.

Dealing with unsophisticated customers is no easy feat. When a company does that well you feel more comfortable as you grow with them. Very helpful, patient and courteous.

Etana is great. Customer service is always responsive. I use them for kraken.

Quick, easy, I love to be able to arrange everything on line. I was able to get my account approved without any issues.

I've had several interactions with support to get through a few issues. My first issue was not finding the info needed as they instructed. They were timely in responding. After I forwarded a screen shot of my problem I was advised that I was on the exchange site and not their's as needed. :) In the subsequent interaction they were there to assist and processed quickly. Onboarding generally gets more attention than subscribers, however, I'm confident when a problem arises I'll receive the same level of service.