Our aim is to build a long term relationship, to provide quality service for you, from your side you need to be involved in this great adventure to the world of boundless beauty.We know how hard it is to find the right individual product for you, among thousands of brands, not efficient, poor quality and fake products. We are a group of elite specialists, who decided to use applied experience and create a unique, stable, professional platform for the beauty esthetic qualitative Korean products for you. We are an open-minded creative team, who have seen other companies making mistakes with the wrong attitude and strategies. Our mission is to build a special platform, where you can enjoy online shopping and find the right qualitative products at the best price. We would like to find a solution, whether it be retail or wholesale purchase, to make your skin or body look better or your business grow. We are an Estraderma, a new generation innovative aesthetic company.
Estaderma (estaderma.com) has 475 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
estaderma.com
Website
estaderma.com
Category
Cosmetics & Makeup
Listed on Five Star Index
2026
About these reviews
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The company replied to 20% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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This company took my money and then didn’t send me the product. They have ignored my emails for over a week now and STOLE over $200.00 from me! BEWARE!!
Response from EstadermaJun 25, 2025
Dear Crystle,
We’re very sorry to hear that you feel this way and truly regret that your experience with us left you with such frustration.
However, we would like to clarify the facts regarding your case to ensure transparency for both you and others reading this.
Your original payment was received on April 26th, but unfortunately, the amount was incomplete, which prevented us from processing your order immediately. We reached out to notify you of the issue, and the remaining balance was received on April 30th. Shortly thereafter, our operations were affected by a series of national holidays in South Korea (May 1st, 5th–6th, 4th and 3rd being weekend), which were publicly posted on our website in advance. These delays also impacted our email response time, for which we sincerely apologize.
Once your full payment was confirmed and the holiday period concluded, your order was shipped promptly, and we’re pleased to confirm that it has since been successfully delivered, as verified by the courier.
We take accusations like “theft” very seriously, and while we fully respect your right to express dissatisfaction, we kindly ask that public comments remain factual and fair. We are a legitimate, customer-focused company that has built trust with clients around the world. Our team always works to resolve any issues as quickly and transparently as possible.
We sincerely hope this clarifies the situation and that we may have the opportunity to better serve you in the future.
Warm regards,
Estaderma Customer Service
NA
Noah A.
Order canceled for no reason
Order canceled for no reason
Response from EstadermaJun 25, 2025
Dear Noah,
Thank you for taking the time to leave a review. We’re sorry to hear there was confusion regarding your order, and we appreciate the opportunity to clarify what happened.
Upon reviewing your case, we found that you placed two identical orders— Order #63/0425 and Order #64/0425. However, only one payment was received, and for that reason, we proceeded with fulfilling and shipping Order #64/0425. The other order (#63/0425) was automatically canceled due to non-payment.
We understand how easily this could be misinterpreted, which is why we sent two separate email responses to explain the situation. Unfortunately, we did not receive a reply from you, which may have led to this misunderstanding.
While we completely respect your right to share your experience, we kindly ask that information shared publicly reflect the full context, as posts like this may unintentionally mislead other customers. We are a transparent and customer-focused company, and we are always happy to assist with any clarification needed.
We hope truly this clarifies the situation
Warm regards,
Estaderma Customer Service
DE
Debbie
Disgusting company order never arrived…
Disgusting company order never arrived even though they had payment . Stay clear or use fillerhouse or acecosm at least they are reliable and trustworthy .
I have not used any offensive wording . Just the truth and that is what trust pilot is for . I have never left a review before but in your case it needed high lighting . When you spend over nearly £600 pound in beauty products and your waiting for them to arrive so you can look your best at all times and they do not arrive , it’s very upsetting and hurtful . It is not my fault Wise couldn’t find your bank details even though I entered them . They had my money and tried contacting you for your bank details of which you never answered . You soon messaged me when I sent you an email to say I’d payed . I only used wise as your payment section was not working and you was waiting for the problem to be fixed . You didn’t even have the decency to email me after the proof of payment was sent to you to say there was still a problem with wise payment . It took wise over a week later to say they were returning my money as you had not replied to any of their emails . I had to email you to ask where my order was any why you hadn’t sent your details to wise to be told all our emails went into trash ..I know that was not the case as when I emailed you to say I’d made payment you emailed virtually straight back to ask for proof of payment . You chose to ignore my order rather than email me back to say there was a problem . You just left me waiting . We all know it only take about a week for a products to be delivered and I was looking out for my order to arrive ..when you hadn’t even sent it out . You should of sent me an email . You failed me and left me hurt and angry
Response from EstadermaMar 19, 2025
Dear Debbie,
We acknowledge and fully respect your right to share your experience. However, we would like to clarify that at no point did we receive your payment, nor did we withhold any products from you. Our standard process is to ship orders promptly once payment is successfully confirmed, and in cases where funds do not appear in our system, we simply cannot proceed with fulfillment.
We understand that this situation has been frustrating for you, and we sincerely apologize if there was any oversight in our communication, particularly with your latest email. Please know that this was never intentional, and we deeply regret any confusion or inconvenience caused. As a business, our priority is to ensure that all customer inquiries are addressed promptly, and if there was a delay or misunderstanding, we are always open to improving our processes.
That being said, we kindly ask that you refrain from using offensive language in your review. Our team is composed of real people who are dedicated to providing the best service possible, and while we welcome honest feedback, we believe it is important to maintain a respectful dialogue. Additionally, stating that we "had the payment" when we did not is inaccurate and misleading.
We truly appreciate your time and hope this clarifies the situation. Should you wish to continue the conversation in a constructive manner, we remain open to assisting you in any way we can.
Best regards,
Estaderma Customer Service Support
DV
DV
First and last time ordering from here.
I placed an order May 23rd and paid via a wire transfer with the payment clearing on May 29th. The product I ordered was for a set containing 5 ampoules. The product was set to expire 06/24 so it was discounted to $120. My total came out to $120 + $38 shipping for a total of $158. I sent the amount of $164 USD to cover transfer fees and ensure they get $158. The day after the money cleared, I was informed that the product I ordered is out of stock. I was disappointed but it wasn't a huge deal and I just opted for a refund. The refund I received was only for $140 out of $158. I was willing to let this slide and just wrote off the missing $18 as fees for the transfer (though they should have eaten the cost and paid any fees so I would receive back the full amount). I've come to find out that the product I ordered is in fact, not out of stock, they just decided to open the boxes containing 5 ampoules to sell them individually... the individual ampoules that expire 06/24 are still being sold as I write this review. So now I'm annoyed that I did not receive a full refund when they COULD have fulfilled my order. I feel robbed now, knowing that I could've received the product but instead I got nothing and lost money in the process.
Response from EstadermaJul 1, 2024
We hope this message finds you well.
Firstly, we would like to apologize for the inconvenience and frustration you experienced with your recent order. We truly value your feedback and appreciate the opportunity to address your concerns and clarify the situation.
To begin with, we want to assure you that the implication that we intentionally opened a box to sell individual ampoules is completely inaccurate. Here is what actually happened with your order:
You placed an order for the HAIRNA Exosome Booster Ampoule, a clearance product with an expiration date of June 2024. As these were clearance items, we had a very limited quantity available. The wire transfer process took a few days, and by the time your payment cleared on May 29th, the product had already gone out of stock as we process orders according to the completion of payments.
During this period, we only had a few remaining vials left, which were insufficient to fulfill your order as a complete box of five ampoules. This is why we sent you a message informing you of the stock situation and offered you the options of credit, replacement, or a refund. You chose a refund, which we promptly processed.
The individual ampoules you saw listed were from partial boxes, which we occasionally sell at discounted prices due to factors like expiration dates, damaged packaging, or missing vials. At the time of writing this response, these individual vials are also out of stock because of the limited availability that comes with clearance items.
We kindly ask that you consider this explanation, as your review suggests actions that do not reflect our company's business practices. We strive to maintain transparency and integrity in all our operations.
We understand how this situation may have caused confusion, and we regret any frustration it may have caused. It is important to us that our customers have accurate information about our business practices, and we hope this explanation clarifies any misunderstandings.
Regarding the extra fee you had to pay for the wire transfer, we sincerely apologize for the oversight. If you could kindly email us the exact amount of the additional fee, we will gladly credit your account with points equivalent to that amount.
We deeply regret the inconvenience and disappointment you have experienced, and we hope you will give us another chance to provide you with a better shopping experience. We value your business and are committed to ensuring your satisfaction.
Thank you for your understanding and for bringing this matter to our attention. We hope to have the opportunity to serve you better in the future.
Best regards,
Estaderma Customer Service Support
AL
Ali
This company is not for me!!!
Unfortunately what I thought had started off as a great company turned out to not be so wonderful. After spending THOUSANDS of dollars with Estaderma in a 10 month period I will no longer be purchasing from them again. They have terrible customer service. I've had issues twice and neither time were they helpful. They did act quickly when my Fed Ex package was damaged as they knew they were going to get compensated $160 for my lost FizeHa. Now that I'm over a year into my DIY journey & have done intense research I find their prices aren't even that good. They jack them way up so they can run huge sales & do it often. $380 for Rejuran True Skin Essence is ABSURD!!! Just purchased it elsewhere for $180. There are much better companies to spend your money with. And the icing on the cake just makes me laugh...A few months ago (Jan 2024) I won an Instagram contest & was sent 3 items, the largest being a 10 vial box of SYNTOXS-R peptides. As I finally numbed up & decided to use it, I looked closely at the vial so I knew what I was injecting in my face and...ALL 10 VIALS EXPIRED IN JULY 2023...Thanks for keeping it real Estaderma!!!
LG
Lambert G.
Waiting for to someone tell me where my…
Waiting for to someone tell me where my package.
Response from EstadermaMar 14, 2024
Hello!
We have looked further into this and we found out that you sent us your email with your payment confirmation during the weekend, which is why we replied to you regarding your order's status on the following business day (Monday 11th).
Please be kindly informed that we do not operate during the weekends (as stated on our website).
We would highly appreciate it if you could update this revew, as it is not an accurate representation of our performance as a business.
Best regards,
Estaderma C.S Team
GA
Gabrielle
I placed an order in May for 340 worth…
I placed an order in May for 340 worth of products Something went wrong with the payment by Remitly and Estaderma said they didn't receive fund in their account in Kookmin bank Remitly says the bank said they received the funds in Esta Bella in Kookmin. I didn't receive any goods from Estaderma
And l got no refund Nearly six months now
Response from EstadermaJan 25, 2024
Hello Gabrielle,
I hope this email finds you well.
Upon further investigation, we have observed that the payment receipt and copy of disputes with Remitly that you provided to them are related to transactions that were not made to our account. Unfortunately, without the proper payment receipt, we are unable to assist you in locating and verifying the transaction.
It has come to our attention that there might be confusion surrounding the transaction details. The receipt you provided pertains to a completed transaction with the bank account ending in ****5224, not to our account. As you previously mentioned in your review, there was an acknowledgment of a mistake in making the Remitly payment on your part.
Considering this discrepancy, we strongly recommend reaching out to the holder of the account ending in ****5224 to seek a refund for the transaction. If you have a receipt specifically related to the payment made to our account showing that the transaction was completed, kindly provide it, and we will expedite the verification process with our bank. Otherwise, we are not able to send you back the money that we never received in the first place.
We are committed to finding a resolution. Your cooperation in providing accurate transaction details will be crucial in ensuring a swift and accurate resolution to this matter.
If you have any further questions or concerns, please do not hesitate to contact our customer support team at [email protected]. We appreciate your understanding and cooperation in resolving this issue.
Thank you for your attention to this matter.
Best regards,
Estaderma C.S Team
NM
natalie M.
I have been a very good customer for…
I have been a very good customer for the past 2 or 3 years. I was always happy with the quality of the products until i had a problem with customs and the package was returned. Estaderma promised I would get a full refund but I only received partial which is approx 75$ less than what they owe me. I had to wait for weeks, 2 months to get the partial money back. I have been writing to them several times and I am now waiting for the rest of my money. I will let you know what happens with this situation. I called my financial institution and they said that transfer fees are only 15$ canadian. I am still wasting precious time. I have a few points I can use and this could be my last order.
