ESP Water ProductsReviews of espwaterproducts.com

This was my first time ordering online from ESP Water, and it was a very positive experience. A representative emailed to make sure that I realized that the posted shipping time for my water softener o-ring purchase was 6 weeks, and inquired whether I wanted to continue with the purchase. I had not realized, and so appreciated the extra step they took to confirm. Now that’s excellent customer service, and not often found these days! I did proceed with the order as the part was not needed immediately, and true to their word, my order arrived within 6 weeks. This is a very reliable, trustworthy site, and I would not hesitate to order from them again.

I have used ESP many times over the last 10 years and the customer service is outstanding. The price,the quality, and quick delivery have made the whole experience A+!

Easy ordering, easy installation and perfect fit. Thanks

I called - they filled my order - I was very pleased!

After a cancer diagnosis a few years ago, I installed a large water filtration system. Part of the system was a Luminor UV light because we have a well. I found the light on EBay in “new as is condition” I got a good deal, but I had no support from the EBay vendor. Tim at ESP helped me get the system sorted and I got some accessories that were not as easy to add as I had thought. Since then, I have used them for everything I need. The last thing I got was a new uv sensor. After I installed it, the system wouldn’t work because I had purchased the wrong one. Returning it and getting the right one was a breeze. The service is great, but thier prices are also the lowest I have found.

Our tap water had a metallic taste, is hard (creates buildup quickly), plus the chlorine. We ordered a reverse osmosis system from ESP Water Products, and it is so much better! Feels refreshing and clear. When I had an installation question, ESP was readily available and talked me through the issue. That kind of customer service is so unusual now---not a phone tree, outsourced agent in another country, or Amazon where you can't reach anyone. Dallas-based, available, and helpful. Top notch product and service!

The RO filters from ESP Water have worked very well. They provide clean, great-tasting drinking water, so that we don't have to taste the chlorine in the city water, and I’ve been very happy with the quality and reliability.

Good product, fair price and quick shipping.