bob P.
sent me wrong part
sent me wrong part, twice. Will have to find a different company to order from
Response from ESP Water ProductsOct 5, 2026
We sincerely apologize for the experience you’ve had with your orders. We completely understand your frustration, especially after receiving an incorrect lamp with your first order and then encountering another issue with the second order. With the second order, the packaging showed the correct lamp that was ordered, but unfortunately, the lamp inside did not match what was indicated on the packaging. We’re very sorry this was not caught before the order reached you. We understand that regardless of the circumstances, you placed an order for a specific lamp and expected to receive the correct item. Having this happen twice is understandably frustrating, and we apologize for the inconvenience. Our team is reviewing what happened and will make sure we work with you to get this resolved. We appreciate you bringing this to our attention and giving us the opportunity to address it. ESP Water Products