eSeats.comReviews of eseats.com

Had issue with tickets at gate. Debbie responded very quickly and resolved issue. Would use her again. NFR IN LAS VEGAS.

I was nervous going through eseats to purchase French Open tickets. I had heard others were having issues with resale tickets to the event so I kept reaching out to Debbie prior to make sure this would not be an issue. Her reassurance and customer service assuaged my concerns and came to fruition when I received my ticket codes 24 hours prior to the event. The ONLY reason I did not give a 5 rating is because the tickets were over 3X the sale price but hey, I was willing to pay the amount to attend the event so that is on me to budget for. If you want actual tickets go through eseats, Debbie and her team who are easy to communicate with via chat or email communication.

Covid has really made it hard on everyone involved in live music performances this year. I had tickets to see BareNaked Ladies at the Mountain Winery in CA, and the tour was at first postponed, then cancelled due to Covid restrictions. Eseats was caught between the customer (me) and the tour company who handles the band's gigs, and for several months the tour had only been "postponed" (until next year!), which meant that eseats.com could not give me a refund. Just today, Bob contacted me and informed me that I have received a full refund! It took a while, but I am super happy with Bob and Debbie's commitment to getting this right.

Excellent customer service from Bob!! I ordered tickets from the UK at around 01:00 local time to a Yankees game, for when I am in NY later this year. The tickets were reasonably priced at $70 each which I understand is around the average price for where I have chosen to sit. The tickets I wanted happened to be hard stock tickets rather than mobile-transferable. Bob helped me to complete the right details in my order to ensure that the tickets come to my hotel when I am there. Bob tried to make things easier for me by suggesting I take some other seats a few rows back which were mobile-transferable and slightly cheaper. In fact he suggested a number of alternatives to try to make things easier for me, and gave me his opinion of whether the seats were any good. He also said that if the tickets were able to be electronically transferred they would refund the postal charge. I couldn't really have asked for more. Thanks Bob - keep up the good work! The only reason I haven't given this 5 stars is because I won't actually take stock of the tickets until i'm in NY later this year - so assuming they turn up - that's when I'll give the additional star. I'd even go one step further and award 6 stars if you could make the tickets mobile-transferable ;-)