eSeats.comReviews of eseats.com

EXTREMELY SHADY. THIS IS REALLY A ZERO STAR REVIEW. I ordered 3 tickets for Belmont Stakes equaling $179 in total. I was to receive them TODAY! 61022 by email maybe I say this because my ESEATS.COM account only says Delivery Method TM Mobile, I don't know what that means. Earlier today I called 480-361-2708, which is the number on the website. A man, who was clearly answering from a cell because I could hear the background street noise, said he could not look up my account because he was Nowhere near a computer! I asked him how the tickets were to be delivered and after a couple of UMs and UHs he said it should be an email with Tickets transferred by the owner, Ticketmaster. As a secondary attempt I went back to the website to use their ONLINE CHAT feature. I typed in my info and it looked like a rep named Debbie picked up. I typed Please give me a status on my order and it cycled me back to the line asking me to type in my info. Debbie disappeared, so after 2 more times typing in my info and being cycled back to the start, I knew I was SCAMMED by ESEATS.COM. It is 1122PM and I have received nothing by email, text or Ticketmaster app. I started a chargeback on my CCARD, which was not easy, they have a police against event tickets being charged back. I pleaded my case and gave them the same details above and they allowed my chargeback. So to quote an old cliché, BUYER BEWARE. P.S. In answer to his reply. I don't have the tickets in any folder of my email and it's now Saturday. I called Friday afternoon US time trying to get help to an event taking place Saturday and he offered none. FACT: I don't have my tickets. Fact: You didn't help me find my tickets FACT: Your website chat was useless. FACT: you sent me a closely cropped screen cap of a confirmation that shows completely different delivery status info from what I see when I log in my account on YOUR WEBSITE, ON SATURADAY MORNING. The FACT is you SCAMMED me and your very POOR CUSTOMER SERVICE skills show when your best excuse is "I happen to be in Europe." You spent more time on your reply to the review than help getting my tickets.

I paid for one UCL Final ticket. They sent me a document to sign, which I did. Then they sent me an email to send a picture of my credit card from both side and a photo ID. I did. Then they ask me for my CVV number since I blurred it, I gave it to them. Then after all these verification they asked me to verify a small amount they charged to my card, here in Israel charges appear online after a few days, i told them that, then without further notice I receive a cancellation email!! I understand the risk of fraud but at this point its too much!! I believe they don't even have the tickets they list. STAY AWAY

ESeats is A SCAM! I booked tickets and paid 300$, they call me and ask to sign a document - we do it. Next morning, they call us and tell us are tickets are cancelled and we would be refunded. Now, we have no refunds and Bob says our tickets were never cancelled and it isn't his responsibility. I have call recordings and proof. SCAM COMPANY STAY AWAY