EquireliefReviews of equirelief.com

The website lists an address in Albuquerque, New Mexico and the shipping box had a return address label with Jamaica, New York on it. (Btw, although the item contains a massager with a lithium battery, there were no warning stickers on the box.) I wanted to return the massager. You are required to contact them to get approval first. I was unable to do so by phone because that requires WhatsApp. I sent an email which was promptly responded to. by Ashley who informed me that I would pay return shipping, which seemed reasonable, but the item was to be returned to China. It was suggested I could save money by claiming the item was valued at $5. Nowhere on its website did it say the item was coming from China or would need to be returned to China. Ashley did first offer me a partial refund and I again said that I'd be happy to return the item to either United States address associated with my order. After that she told me there would be no need to return the item and I would receive a refund. Customer service itself is great but the website is definitely misleading .

It has a remarkable lack of power, sorry. Not impressed, been doing equine Chiro for over 30 years and my hands are giving me grief , was hoping this would have been a godsend to warm up the muscles before I adjust, again not impressed in the least

It’s a good product. I think it works like it’s supposed to. The directions could be much better. I would’ve liked the instructions included with the product so I knew basic things, like what the charging indicator is supposed to look like. Also, it says in the instructions (that I had to contact them for) that there’s 30 levels and mine only goes to level 9. I’m not contacting them a 3rd time to find out if that’s how it’s supposed to be. I just use it as I can.