EquinoxReviews of equinox.com

If I had known what I know now I would of never of used this company..I have been paying insurance on my TV for the last 4 yrs and now I needed their help. I was told my claim has been sent over and I am to phone them.. which I did, to be told I have to wait in the que and they will phone me back within 1 day. 5 days later nothing... So again I phone them... Yes another 50 minn wait in the que was number 8. Was told they have decided they will come and collect the TV and fix it, but they can't come get it to another weeks time and will take about a month to get it fixed. I ALSO NOW CAN SEE THIS IS HOW THEY WORK AND DO THIS TO EVERYONE.!!!!. TOTALLY NOT ACCEPTABLE. They 4get we have paid monthly 2 ask for this help... And they owe us. I have other insurances and I'm now about to cancel them all.

Save your money !

Toxic work environment. As someone who's worked here I warn you that if you try to cancel your membership good luck lol....

After being a member for 3.5 years, I took a class from an instructor that early on I felt was a bully. He was a last-minute substitute and I decided that I was not going to be intimitated. Well, he behaved quite inappropriately and I reported him to management. I was told they had a zero-tolerance policy and that this matter would be taken very seriously. After he was advised of the report, he retaliated to me on social media sending me threatening messages. The screen shot of these messages were sent to management and, again, I was told that they had a zero-tolerance policy and this matter would be taken very seriously as he was now under review. I was stunned to find out that after these two allegations and having been placed on review that Equinox allowed to continue to teach pending the outcome of that review. I tried contact corporate but they close ranks. After speaking to the same man at corporate over two consecutive days, he backpeddaled what he originally told me and refused to advise their corporate policy on this situation. This was afetr he offered his suggestion for me to change clubs. I told him this instructor taught at all local locations. Ultimately, the review (whicvh proably never happened) determined that he was allowed to stay employed and teach. I cancelled my membership on the spot. I have found numerous articles about similar situations but most members have their membership revoked and are then banned for life. I'm guessing they did not do that to me because I made if very clear that I would cancel my membership if they allowed him to stay employed. Terrible company with a terrible culture.

Overpriced overated. Nothing special. Sadly, The classes are not the draw for this gym anymore.

Disgusting place, terrible management, stuck up members (no, its not a kensington thing) and a brothel, to say the least. The new manager walks around thinking he's the bees knees but does bugger all. I won't be returning post-lockdown, as desperate as I am to use a gym again.

They don't follow through on the referral bonuses. I referred 4 people ($150 x 4). They lied and said that the bonuses would apply to future billing cycles. They never did, and their only remedy was to have me re-join the gym.

Some of the worst customer service. Definitely in the fitness business, especially with the corporate office in NYC. Even with proof signed by a medical doctor, the company still ignored my request to be waived from the gym membership monthly fee. They promised I wouldn’t owe anything more, yet still send me letters and emails saying to pay. My life lesson: Never give in to the annual contract for companies, especially gym memberships.