Dawn M.
I recently had a very disappointing…
I recently had a very disappointing experience at this spa. The staff was incredibly rude, shamed me repeatedly FOR TRYING A TESTER of moisturizers - it was the most bizarre experience. The therapist never apologized—in fact, she rolled her eyes at me, which was extremely unprofessional. She bolted over, chastised me for using the tester with my finger, and told me that "people check with the front desk before using the testers," which made no sense. When I suggested they put up clearer signage or lower the testing "sticks" to eye level, she rudely said she needed to "speak with her boss about what to do." Despite apologizing profusely (for trying a tester???) the staff's demeanor remained condescending. No one from the spa followed up on my complaint, and when I contacted management at the gym - their response was dismissive, stating they had "heard the spa's side," which only diminished my experience further. This incident is not isolated; my daughter also had a poor experience recently when the spa opened late, and the massage therapist left during her treatment saying "I don't feel well." The management's response was similarly inadequate with "oh wow, super sorry," and no further action or follow-up to ensure better experiences for other guests. Given these repeated issues and the lack of appropriate response from both the spa and customer service, I cannot recommend this spa to others.