Equinox is a temple of well-being, featuring world-class personal trainers, group fitness classes, and spas. Voted Best Gym in America by Fitness Magazine.
Equinox (equinox.com) has 76 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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sgt S.
Having David Gates employed here and the company refusing to act on his message that it's okay to kill someone if you disagree with them by not firing him, they are just as guilty, I hope nothing but bankruptcy for this company.
Jason
This company hires and supports sick and evil people like David Gates. Do not support companies like this until they do the right thing and get rid of their unhinged and mentally unwell employees
angel A.
I emailed concierge and I keep getting automated emails sent back but no one is responding to my emails , I did not receive my order EQXSHOP146136 and it was worth $350, i want to get a replacement of my order that I DID NOT RECEIVE!!
K S.
Didn't give a proper explanation for rejection for job application 30 mins later is enough to tell you no we made a decision and won't be processing your job application.Hard pass on that one after reading members reviews
Vico
I've been sexually assaulted multiple times at Equinox. Despite my reports, no action has been taken to this day and the aggressors are still members despite being "serial offenders". The only response from their team were a few emails wrote entirely with ChatGPT. I managed to stop my subscription but they did not offer or accept any compensation. A shame
Sonia Dos S.
They have repeatedly taken money without authorisation. Since 10th Feb I have been trying to cancel, sent them the info they needed and they continue to help themselves to my account as they have my debit card and there is no way for me to stop the recurring transaction. I've called them, obviously in a very irate state and then get told not to take that tone with them. I'm not sure what tone they expect a customer to have after 2 months of trying to deal this. Whatever you do, do not give them your card number, insist on a direct debit that is at least in your control to cancel. In addition i joined because i wanted to do classes (Pilates etc.) They kept trying to get me to pay for 1 on 1 Pilates or a personal trainer, their classes are pathetic and at ridiculous times for working people. Also, given the cost of the membership, why am i expected to pay for 1 on 1 to get decent training. Stay away!
Alexandra P.
I go to the Palo Alto location, and it's just a complete joke. I think I pay $300/month, and there's not even a sauna. The 5pm situation is completely overcrowded, and you always have to wait for a machine. The locker rooms are disgusting; it's a complete joke. I'm stuck paying this stupid gym because there's literally nothing else and nowhere else to go. Close by within 10 minutes of me. Someone please help me and build a decent gym.
Craig Z.
These people are the stupidest f ucking a-holes you've ever met.
