Equiluxe TackReviews of equiluxetack.com

4.852 reviews
Pet Stores
91 Banklick Rd, Wilder, Kentucky

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Equiluxe Tack

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About Equiluxe Tack

Fashion focused and customer service dedicated hunter/jumper tack & riding apparel store for stylish equestrians. Shop all your favorite equine brands and small businesses in one place.

Equiluxe Tack (equiluxetack.com) has 52 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.

Also known as: equiluxetack.com
Website: equiluxetack.com
Category: Pet Stores
Location: Wilder, Kentucky
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 58% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Equiluxe Tack reviews

52 approved reviews, newest moderated first

Kelly H.
Sep 27, 2025
Super friendly and great products!!
Super friendly and great products!!
Karen N.
Sep 27, 2025
What a wonderful boutique
What a wonderful boutique! The merchandise is gorgeous!! And the owner is incredible and so knowledgable!!! .
Kaitey C.
Sep 2, 2025
Quick service and the quality was high
Quick service and the quality was high. Thank you!
Adriana
Aug 8, 2025
Everything was great but the package didn't arrive when it had to
Everything was great, the customer service and the products. The only inconvenience I had was that when I made the order, I choose the delivery option that said 3-4 working days, and I needed it to arrive within that time. I made the order a Saturday, which means the package should have arrived at the latest on Thursday. I was in communication with customer service this whole time because the products were urgent, and they were great but the package ended up arriving 2 days after they told me.
Response from Equiluxe TackAug 8, 2025
Hi Adriana! We’re sorry to hear there was confusion about the delivery timeframe. For clarity, the shipping option you select at checkout refers to the transit time — the time it takes for the postal service or courier to deliver the package once it has left our warehouse. In addition to transit time, all orders require 1–3 business days of order processing time before they ship. This processing time allows us to prepare, pack, and quality-check your order, and it is listed on our website. Because your order was placed on a Saturday (outside our business hours), the processing timeframe began the next business day (Monday), which extended the total delivery window further. However, I'm happy to hear that you had a great experience with us otherwise, and I hope we get the chance to work with you again soon! Thank you so much for supporting our small business 🥰 - Kathryn
Rachel A.
Jul 28, 2025
Best Customer Service
This was my first time ordering from this store and I am blown away by Kathryn's customer service. My order experience came with some bumps in the road (some that were the fault of my own), but Kathryn went above and beyond to smooth everything out. I am beyond grateful and impressed with this store and will be ordering again!
Response from Equiluxe TackAug 8, 2025
Rachel, thank you so much for your kind words and your support! I hope we get the chance to help you again soon. 🥰 - Kathryn
Katherine A.
Jul 18, 2025
I'm updating my review from May 25
I'm updating my review from May 25. It was my error on the size. Kathryn reached out immediately and helped me return the package I initially received and is sending the correct size. She went above and beyond what most companies would do to fix my error and at no cost to me. Definitely a company I will continue to do business with. 😌
Response from Equiluxe TackJul 18, 2025
Katherine, thank you so much for your kind words and cooperation with me! It was an absolute pleasure and I hope to work with you and I hope to help you again soon 🥰♥️ - Kathryn
Terri B.
Jul 12, 2025
received incorrect order
After waiting couple weeks to receive the order, I was sent two shirts same color. I ordered two different colors. Too time consuming to return. My problem was corrected by customer service. Their response was prompt and satisfactory. I look forward to doing business with them again.
Response from Equiluxe TackJul 18, 2025
Hi, Terri! I am so sorry to hear this, it sounds like a mistake was unfortunately made in the warehouse upon shipping your order. We did not receive any contact from you regarding this issue prior to receiving your review, but we would have been happy to fix the issue with a refund immediately upon hearing from you. The second shirt in your order was 100% refunded back to your original payment method, and you may keep it or donate it (no need to return!) 😊 Our customer's happiness is our utmost priority, so please don't hesitate to let me know if there's anything else I can do.
Donna H.
Jul 10, 2025
Worth the wait
Worth the wait! Excellent products.
Response from Equiluxe TackJul 18, 2025
Thank you so much for your feedback, Donna! We truly appreciate your business 🥰♥️ - Kathryn

Equiluxe TackReviews of equiluxetack.com

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Equiluxe Tack reviews

Super friendly and great products!!

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Quick service and the quality was high

Everything was great but the package didn't arrive when it had to

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I'm updating my review from May 25

received incorrect order

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About Equiluxe Tack

About these reviews

More in Pet Stores, Kentucky

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Equiluxe Tack reviews

Super friendly and great products!!

What a wonderful boutique

Quick service and the quality was high

Everything was great but the package didn't arrive when it had to

Best Customer Service

I'm updating my review from May 25

received incorrect order

Worth the wait