Sunny
STAY AWAY
I started a subscription and tried the magnesium and protein powder. The products were horrible. They don’t give people a reasonable amount of time to cancel a subscription either. I received an email that my subscription was renewed and shipped already! Normally a reputable company would give a 3 day notice so that you have time to cancel an unwanted subscription but not these guys! Also, they processed both products on the same day but as 2 separate orders thus charging me for shipping twice! How rude is that?! One order was in transit already or so they claim and they refuse to redirect the package which is a feature UPS offers. The other order I requested a cancellation however instead of canceling they shipped it! This company has terrible customer service and business practices. Their products are overpriced and not as expected. I was under the impression that they had good high end products, they do NOT. I developed a magnesium deficiency using their magnesium supplement so they must use cheap garbage. Their protein powder doesn’t dissolve and tastes terrible not to mention it’s not absorbed well. Equilife is ripping people off! And all the positive reviews must be either fake or they don’t publish most critical reviews on their website.
Response from EquiLifeSep 3, 2026
We’re very sorry that your experience with both the products and your subscription fell short of your expectations. You’ve raised several concerns here, and we would appreciate the opportunity to review each one personally. When subscriptions are created separately, they may renew and process as separate orders, including separate shipping charges. Please also keep in mind you can cancel, pause, or swap a subscription right up to the day before an item ships. And, we offer a 60-day Empty Bottle Guarantee, so no matter what we can always happily refund you. Please also keep in mind that taste is always subjective, but with over 10+ years using these products with 1 Million customer orders, our clients are very loyal. Plus, the protein all-in-one powder you're talking about has a 4.91 out of 5 based on 1667 reviews. EquiLife products are produced according to strict quality standards and undergo third-party testing. Our products also have over 1,200 scientific research studies behind our ingredients (listed on each product page). Finally, reviews on Trustpilot are submitted and published independently. EquiLife does not select which Trustpilot reviews appear or fabricate positive reviews. Please contact our customer support team with the name and email address associated with your orders. Our team is available from 9:00 a.m. to 9:00 p.m. ET, Monday through Friday, and we would genuinely appreciate the opportunity to address each of these concerns directly.