Ann
Tricky gimmicks changes focus from health to money
I was turned off by the capitalistic online shopping experience ... save $20 if you leave your phone and email, save 15% if you subscribe, free shipping if you order more than $100, free $50 bottle of something if you spend more than $150. It takes a degree in economics to figure out the best option and made $$ the focus rather than my health. Focus on the business of HEALTH and stop with the tricky gimmicks. If it is a good product at a good price, I will come back. But I won't be back to be barraged by sales.
Response from EquiLifeSep 8, 2026
Thank you for sharing this feedback. We are genuinely sorry that the number of promotions and savings options made your experience feel complicated. Our intention is to give customers multiple ways to save, including subscription discounts, free shipping, and complimentary products. We know that your health is an investment and we just look for ways we can help. We appreciate you bringing this to our attention. We strive to make the shopping experience feel simple, clear, and more supportive. Your health should always remain the focus, and we hope we have the opportunity to provide you with a better experience in the future. Please always email us directly if we can ever help!