Christine
Shop Pay kicks in automatically
Shop Pay kicks in automatically with all my info. There should be a warning or an OPT Out for this before proceeding.
Response from EquiLifeOct 8, 2026
Hi Christine, Thank you for sharing this feedback, especially as a first-time customer, and welcome to the EquiLife community! We understand that having Shop Pay automatically populate your information can be unexpected. At EquiLife checkout, you have the option to select your preferred payment method, with Shop Pay being one of the available options. If you use Shop Pay, you can also log into your Shop app to review and update your saved information, including your default shipping address, for future purchases. We’d be happy to provide step-by-step instructions for updating your default address in the Shop app. Feel free to reach out to us at [email protected], and our team can walk you through it. We’ll also pass along your feedback about making this part of the checkout experience more transparent. In Good Health, Heather N Equi.Life Customer Care ----