SchoolspecialtyReviews of eps.schoolspecialty.com

This company is a nightmare. Ordered pens in JUNE of 2022, they didn't ship until DECEMBER despite them promising they'd be ready any minute, and I was double charged with zero resolution. Horrible, would only recommend to my worst enemy.

WORST COMPANY EVER!!!!! Says item will arrive in 5 days, charges credit card. Sends 5 1/2 months later, followed up 3 days afterward with a PAST DUE notice from their “collections department!” I have perfect credit, so I called them and paid again, but be warned!!!! I’m trying to save everyone from ever having an experience like mine. Read other reviews, I wish I had, I am not alone!

Very pleased. I was hesitant to order from this company because there were so many bad reviews on-line, but I was pleasantly surprised. It took a few days longer to receive than I expected, but their customer service center was extremely easy to get in contact with, easy to talk with, and informative and helpful. The products I ordered arrived within a reasonable amount of time, and the order was correct and of good quality. They offer very affordable prices on school supplies. I was able to get three quality zippered binders for less than what I would have paid for one at a retail store. I would definitely use this company again based on the good experience that I've had.

Terrible customer "service". Promise to have someone respond with a solution and then no one ever does. Shop somewhere else!!!!

Worst company to deal with. They tried sending us 2 different shipments when we'd only ordered once (and paid for the one). We refused the second shipment and sent it back. They continue to try and bill us for the second shipment, despite several emails back and forth assuring that the invoice would be cancelled for the second shipment. They finally issued a credit and we were assured it would be cancelled. Then a month later, we received a statement showing a credit NOT for the amount of the shipment, and the original amount of the second invoice! This has been an ongoing battle for months and we are still trying to get it solved. Never using this company again.

We ordered desks for our school. The company canceled the order after two months. I ordered desks from Amazon instead. Another month later. we get hit with the charge and they say the original desks shipped. Customer service insists the orders were all canceled and they didn't charge us--going to have to dispute it with the credit card company.

My daughter received a $50 gift certificate from SchoolSpecialty as a prize in a county school art competition. We used it to order some colored pencils/supplies. There is no way to complete the purchase on their website. I then had to speak with a customer service rep to finish the sale, providing the certificate number as well as my credit card. For over 3 months in a row, I have been getting a "past due" invoice. I have spoken on the phone 3 times now to fix this error. I am told that it's a different department (every time) that handles this issue. I finally got them to annotate in their audit trail that (1) the certificate was used via the telephone rep, and (2) that my credit card had already been billed for the difference. Even with that, I am still getting the "invoice due" letters. Unbelievable. I will never make another purchase with them.

Simply the worst customer service. They have no accountability for their delivery service. They have no respect for customers either. You can't get through by phone. They won't respond to emails. They don't provide accurate tracking information.