eosfitness.comReviews of eosfitness.com

This gym looks great, and it is, until you try to cancel. Its insane how hard they make it, they've even threatened to send me to collections after i finally got frustrated and blocked them on my card. Also don't fall for their hard push for personal training during their initial tour.

Alma school location in Mesa... AVOID. The A/C is either broken or they never turn it on🥵 This place is a sweat shop. Why would you not have decent AC where people are working out? It is so muggy in here it feels like Florida. THE SWAMP. Not "The Yard," it is literally THE SWAMP.

I signed up for fitness training under the idea that I could quit whenever I liked. 2 out of first 3 sessions go t cancelled. When I got charged for a fourth I went to gym and asked for my money back. they told me I was on the hook for 5 more payments of $88 each. I cancelled everything immediately through my bank. They altered their billing name to continue to bill me. They are the worst business I've come across in a very long time

What a rip off! They still charge you for canceling for another 30 days even though you just paid your membership. It’s always so busy you can never get in to any machines or swimming you want. This place is the absolute worst. They will scam you. DON’T SIGN UP!

EoS fitness has been a horrible gym experience. Specifically the membership sign up and cancellation process. EoS fitness staff are traditional liars. I signed up for a membership, and 1 week later I had to cancel. Even tho i was only active for 1 week and I cancelled my account with a 30 day notice, EoS fitness stated my membership was never cancelled and is still trying to charge my card months later even after i requested the cancellation. When i call EoS and speak with rep, they say they will continue to charge my card $25 per month until i pay the outstanding balance, even tho the card lost and stolen. It started out as $25, then $125, then $137, then $163. This gym is the biggest bull $hit gym I've ever encountered. STAY AWAY. I would never recommend them to anybody. They have high pressure sales tactics. I was told I wouldn't be charged the annual dues for 4 weeks after I signed up, and almost immediately, EoS was trying to charge my card for the annual dues. EoS fitness is the reason I will never sign up for another gym for the rest of my life. WORSTE GYM EVER

Mesa, Arizona. I was scammed out of my money. I just spoke with Collin, who informed me the company will not follow through on what their former manager Taylor told me would be done. I had been charged after previously cancelling at a nearby location. She apologized and said that location has had many of the same complaints. She signed up my daughter and I and guaranteed she would have those previous charges removed/handled. Apparently you can’t even sign up unless unpaid charges are paid, as I was told today by Collin. So how did she sign us up if those were not being handled? Now he told me they will not be following through on what she said and I would need to pay what I was told would be handled. Not only that, they also charged me the annual fee quickly even though I was told that would be pushed out at least a few months. He provided me no further solution and provided no options for anyone else I could talk to. I 100 percent do not recommend this company. Save your money and join somewhere else. This has been one of the worst customer service experiences I can remember. I’ll never sign up again and will never recommend them.

had a very disappointing experience with this gym. When I signed up, I was told by a staff member that I needed the Will Power membership to access a specific location. Later, I found out that this was not accurate. When I contacted the gym to downgrade to the $10/month plan, I was told that downgrading was not an option. Instead, I was instructed to cancel my membership entirely, re-sign at another location, and pay the maintenance fee again. I was willing to keep paying the higher rate just to simplify things, but that option was still denied. I was also charged a $15 service fee and could not get a clear explanation for what it was for. I emailed the staff member who helped me sign up requesting a receipt and clarification and did not receive a response. I also called the gym and never received a callback. In addition, I later learned there are fees associated with changing your payment method, which was unexpected. I strongly recommend reading the contract carefully. Overall, customer service was very poor. Simple requests were not handled clearly or efficiently, and follow-up was lacking. Because of this experience, I decided to cancel and move on.

⭐️ 1-Star (Would Give Zero If Possible) EŌS Fitness – Lake Elsinore, CA My wife and I were early sign-ups before this location even opened. We were told repeatedly—by multiple employees—that by joining before the grand opening, our membership price would be locked in for life. “Grandfathered,” they called it. That promise is literally the ONLY reason we joined early and waited months for the gym to finally open. When the gym first opened, we were excited. New equipment, clean facility—nice. But that didn’t last long. Here’s the reality: Parking & Crowds Finding a parking space is a daily battle. Once you finally get inside, you still end up waiting around for machines. The place is constantly overcrowded. Perks That Don’t Work We specifically paid extra for amenities like the massage chairs and hydro beds: Massage chairs? Uncomfortable and almost always a long wait. Sauna? Broken more than half the time I’ve been there. Literally unusable for MONTHS. The Final Straw: A 22% Price Increase Out of nowhere, I get a notice in December saying my monthly fee is going up 22%. So much for being “grandfathered.” I went in to ask about it, and the front desk employee straight-up laughed in my face. He even said that the general manager had been telling people they’d be grandfathered in—but “it’s not true.” He also joked that “ if the gym had opened just 13 days later, then we would’ve been grandfathered.” Apparently he thought this was hilarious. I did not. Unbelievably Disrespectful Management I asked to speak to the manager. The employee walked me to his office—glass door, full view of me standing there. He looked right at me but continued chatting with an employee for 15 minutes, then another 5 minutes with someone else, leaving me standing there like an idiot. Finally, I knocked. When he came out, the first thing I said was how long I’d been waiting. He didn’t care. This manager—Gabriel—never introduced himself, never apologized, and offered zero accountability. When I explained how staff laughed at me and how we were promised grandfathered pricing, his response was basically: “I wasn’t here then so I can’t authorize anything.” No apology. No empathy. Nothing. When I said I was considering canceling because of the way we were treated, he literally said: “OK, here’s how you cancel your membership.” That’s the level of “customer service” at this gym. Final Verdict This is, without exaggeration, the WORST customer service I have ever experienced in my life. Between the broken amenities, the overcrowding, the parking nightmare, the broken promises, the sudden 22% increase, the employees laughing at members, and a manager who clearly does not care at all—this gym is a complete disgrace. We are absolutely canceling both of our memberships. Save yourself the frustration and join ANY other gym.