eosfitness.comReviews of eosfitness.com

Approximately two weeks before visiting the Frisco EōS Fitness location (Preston Rd/Lebanon Rd), I contacted the gym and explained my non-traditional schedule and need to access the gym during very early morning hours. During that discussion, I was told I could still come in early and have the advertised FREE 7-Day Pass honored despite the standard activation hours. EōS Fitness advertises online: “FREE 7-DAY GYM PASS” with “First time guest pass activation available daily between 8AM—9PM.” I understood this was the standard policy, but I relied on the direct conversation I had with staff regarding my situation. Based on that representation, I went to the club between approximately 3:00 AM and 4:00 AM, presented the pass, and it was entered into the system through May 14. I also explained that I intended to sign up for the $9.99 membership after the trial because I currently maintain a long-standing membership with 24 Hour Fitness and wanted EōS Fitness as an additional gym due to its convenience and 24-hour access. After the pass had already been activated, I received a generic text message from the General Manager stating the pass would not be honored because I had previously visited the club. My concern is the inconsistent communication and lack of professionalism. If the gym did not intend to honor the pass, that should have been communicated before the pass was activated and before I was told accommodations could be made. Because EōS Fitness markets itself as a 24-hour gym, there should be a reasonable process for honoring or activating guest passes during all operational hours, not only traditional daytime management hours, especially for individuals with non-traditional schedules. Requested Resolution: • Honor the originally activated 7-day pass. • Improve communication regarding promotional passes and scheduling accommodations. • Establish a process for honoring guest passes during all operational hours at 24-hour gym locations.

The Scammiest gym in Las Vegas I have been trying to cancel my membership for months now I have been told several times now my membership has been canceled and the next month they bill me again. Go in and fight with them again only to get the run around how desperate is this company that it needs to scam me for $10 a month to keep the doors open. Dont waste your time Go to a legitimate gym.

Absolute SCAM. Good luck cancelling membership without them charging you so much. Our daughter signed up, attended and paid monthly, until she needed to move away for a while. She called them and cancelled. There was no mention of paying extra months, they simply did it. When we realized their charges we contacted their financial services (ABC financial- please read their horrible reviews), they were rude, didn’t speak clear english and didn’t care at all about customer satisfaction. Even then, they said that our cancellation is pending until we pay another month. We thought talking to the gym directly might be more beneficial. We spoke to David “the manager” who agreed that our daughter hasn’t been to their gym for months. He sounded “nice” and said that he will place a “ticket” to help us. At some point we spoke to Sercan who also sounded nice. But after the first call, we had to call several times a day to get hold of David. He seems to be always on lunch or with other customer. Never returned calls and rarely replied to emails either. Meanwhile, they are still accumulating “late fees” even after charging and receiving 3 months worth of service 4 months after our daughter canceled and 5 months after her last visit. We spent so long trying to close this but this is not really their intention, rather to accumulate more charges and send their horrible financial company after you… all while David is playing nice. Be aware and look for a gym that actually care about customer service.

The gym is good for the price. The personal training should be avoided. If you sign up for the service, you may not receive training. You will also not be allowed to cancel your personal training contract even if you stopped receiving training. This happened to me directly. I spent more than 5 hours trying to handle this problem and only received a total of 30 minutes of personal training.

DO NOT JOIN Detailed Compliant: Unauthorized billing, refusal to provide proof of contract, deceptive business practices, and failure to resolve repeated customer disputes. Nice facility, with great amenities, but very poor onsite leadership and very deceptive business practices. Despite numerous in-person meetings with the General Manager (Chris) and other leaders of the organization, I have only received verbal assurances that the charges would stop. No action has been taken. The charges have continued, and there has been zero follow-up or accountability from management. This behavior constitutes, at minimum, gross negligence and, at worst, intentional unauthorized billing practices. Charging a consumer without explicit authorization or a signed agreement is a direct violation of accepted billing standards and may constitute a violation of the Fair Credit Billing Act (FCBA). This issue appears to reflect a broader pattern of misconduct. Publicly available BBB complaints and consumer reviews indicate consistent reports of: • Unauthorized recurring charges • Obstruction or manipulation of cancellation processes • Failure to provide refunds • Unprofessional and dismissive management behavior It is evident that this location operates under a reactive model—addressing issues only when escalated publicly—rather than maintaining lawful and ethical business practices. It is unacceptable that repeated direct attempts to resolve this issue with management have failed, leaving social media intervention as the only viable path toward resolution. This pattern of conduct raises serious concerns about the company’s billing practices and internal oversight. John

I just received an email from EOS stating my account has been cancelled! My insurance is active so there is no legal excuse for this cancellation I am forwarding their email to my insurance provider’s legal department immediately! I honestly feel this company needs to go under! They are constantly violating members rights!

First gym I've ever been to that has a whole bunch of hidden fees that they don't tell you about including annual fees and everything else they talk to me into an extension of a free trial for a dollar for 30 days and then once that time was up they tried to charging me $115 for a damn membership that is out of control and ridiculously priced what is this the Beverly hills I don't think so and then they make it impossible for you to cancel there's no way to cancel

BUYER BEWARE! EOS FITNESS Is like any corporate Gym. All about deceptive practises, small print, hard to read. Verbably telling you one thing, while in the conract your agreeing to something else. They need a 30 Day Cancelation Notice. on everthing. Just to suck you dry. I signed my Grandson up to help him out, little did I realise I't was also on a 30 day cancelation. MY FEELINGS, IF COMPANY WAS WORTH IS'T SALT, THEY WOULD NOT REQUIRE 30 DAYS TO CANCEL. THEY WOULD WANT TO TREAT YOU RIGHT, SO MAYBE YOU WOULD WANT TO RETURN, WHEN YOUR FINACES GOT BETTER. EOS KNOWS YOU WILL NEVER RETURN AGAIN, DUE TO THE WAY THEY ROBBED YOU