eosfitness.comReviews of eosfitness.com

This company has nearly 2400 complaints to the BBB in the last 3 years over shady billing practices. I wish I had known that before I signed up. I have been trying to cancel my membership since Jan and they keep making excuses and charging my credit card. Its a scam. RUN away from them.

Wow the nerve of some people! Need to set record straight. I went to new EOS at Northern and 19th Ave Phoenix, Arizona. Wanted to take advantage of special rates and finally got a shirt for free! This is my 3rd membership beacaue if you want to downgrade or upgrade you get a new membership. While negotiating the membership agreement had a note section that managers or sales reps can leave diaglog. Basically talking shit about a customer. Chris Espinoza never addressed me like a man about his comment " Member comes down to complain about sauna broken says that I cussed him out and called him a "bi@ch" and that member said he be in jail if he acted out. Signed Chris Espinoza! First of all no company should allow employees to put stuff down on anyones membership for other employees eyes to see. Invasion of privacy. 2nd no rebuttal! It was back in February 2026 that I called front desk to see if sauna was back up. The girl said yes right away. I said can you check for sure. She said sure give me a minute. Well 4 mins passed and she came back and said the sauna is working. I than preceeded down 12 miles stop and go traffic to gym to work out. When I came in I recognized her voice and she was working front desk. I thanked her for checking for me and she said no problem. As I entered the locker room the repair sauna sign was posted on glass. I immediately became enraged but not unprofessional. I proceeded back to front desk and told her if you really did nit want to help me you could have said so. What you did was disrespectful and if anyone unbalanced had this happen to them, they would probably be in jail. I walked out. She did not even try to apologize. I summon it up to, this new generation is selfish and mean! Well time goes on and today I see this inaccurate remarks on my member page, as I was waiting for manager to get back. EOS has a right to keep any info on anyone, however its one sided and does not reflect fair reporting. I find it gossip and in writing is what people of authority who have a pyschology major, counselor, teacher, or any college professional! Chris Espinoza has no degree and not manager in February. He was still sales under Jesus. He did this remark as a CYA cover your ass, because he knows that if I talked about his devious hustling, behavior to get me to sign the physical training contract. He be fired! Promising training sessions with him personally and than ghosting me. We set up times and he cancel and not be respectful and let me know he cancelled. I walked in on his last "ghost" at squat rack, shook his hand and walked away never to speak again to him. I respect myself and do not need this shit. I come from a generation of a handshake and promises made promises kept. He also manipulated me from the major sorrow I had with Charlie Kirk being murdered. He shared about his long term relationship that went bad. It was his birthday night and I invited him to Bull Shooters, drinking, karaoke and talking, I paid for it all 12 beers each over 6 hours. All along it was one big lie, use, manipulate, sell at any cost a physical training contract. I ran this through AI and have forgiven myself for being baited and manipulated. Thats why EOS has negative reviews on personal training about the deceptive sales practices. He is now a manager. He made the sales! I know how!

I am brand new to the Winchester/Temecula community, I recently moved down here and I was looking for a gym to sign up for and I saw that Eos Fitness in Winchester off of Thompson Rd looked interesting. So I signed up for a 7 day gym pass. When I came in I was greeted at the front desk but after showing my Id and letting them know where I live they told me I had to wait to workout even though I signed up for a 7 day free gym pass. So I sat down and waited for someone to allow me to workout and I wait for 15 mins. Which was ridiculous, on my day off of work I didn’t come to sit down I came to workout. So I was really disappointed and unsatisfied with there urgency to welcome a new customer and there customer service.

i really wish i would have looked up the reviews before hand.. what a nightmare. They are thieves, they charge you for a service that they even if you have to cancel within a couple of days they do not give your (owed) money. I knew someone else who cancelled and kept getting billed and now in collections.. Stay Away!!!! there are many other gyms, go there or do it online, anything is better than this company who will just give you a run around.

Absolute garbage, I set up a family account a while back so I agreed to being charged 25 per month. For the last year I have been double charged and I have written to them 2 times to get a refund and they will not respond back to me. Do not sign up here unless you want to be scammed

Deceptive business practices and illegal charges. These guys are trying to charge me 1 year after I requested cancelation multiple times on the phone and in person. Every-time they tell me it's canceled and you will be refunded but then they bill me again. Be aware!! If you give them your credit card, you will be charged for life!

My autistic foster adult wanted to go to the gym with the membership i bought her. She went to the gym with an ILS (independent living service) worker, similar to someone who baby sits someone with developmental and intellectual disability. My foster adult who is still a ward of the state went with a regional center service provider to get a buddy pass so she can attend the gym with her. My foster adult stated she was told her membership comes with 2 free personal training sessions. A week ago she comes to me and states her account is locked and the 400$ of ssdi social security receives was gone. I asked her why she was being charged for eos if i pay for her pass and that she was being charged alot of money. She is unable to read and write, and can only spell her name. EOS stated she signed up for a 4-6 month 400$ personal training membership. I informed them she doesn't even know how to read, let alone not capable of signing a contract and understanding what she is signing. EOS said if she can come to the gym herself she can sign the contract, plus the ils service member was with her and they figured that was her caretaker. I offerered to show medical proof and legal documentation, and they stated they were still going to charge her. This is really sad and preditory. I am going to have to see if the courts can get her out of this contract that she is unable to comprehend. Even with me offering to provide proof of her mental capacity, they shut it down and stated it was the decision of Robert Cadgiano. Shame on EOS, lock an autistic adult, ward of the state that cannot read or write and allow them to sign a contract without thinking twice.

A Known Error. Three Months in Collections. And EōS Still Calls It Resolved. Due to the unfortunate passing of a family member, I experienced financial hardship and my EōS membership lapsed for a few months. As soon as I was able to get back to some sense of normalcy, I went to the Temecula Parkway location, paid my entire past-due balance, and re-signed for a membership that allowed me to use EōS locations throughout the country so I could get back to focusing on my health and fitness. For nearly three months afterward, I was repeatedly stopped at check-in over a balance I had already paid. Managers repeatedly acknowledged there was an error in EōS's system and repeatedly assured me it would be corrected. Yet virtually every time I returned, I had to explain the same situation again. Meanwhile, I continued receiving collection calls over a $125 EōS balance that had already been paid. The final straw came at the Murrieta Hot Springs location, where I was denied entry because of that same account error. I explained the situation and asked for a manager but was told no manager was working. I left. After I had already driven halfway home, the front desk called after reviewing the notes on my account and told me I could return. By then, I wasn't turning around. EōS management defended the repeated stops as employees "doing their due diligence." But due diligence should also include management correcting a known error after being made aware of it—not allowing a paying member to deal with the consequences for three months. When I decided to leave, I contacted EōS corporate. Director of Member Experience Keith Elliott communicated with me by email. I requested cancellation at the end of my paid period. That request went unanswered for more than a week, so I had to go back to the Temecula Parkway location, where Operations Manager Randall Oliver finally processed my cancellation in person. The collections issue is even more troubling. I was the one who contacted the collection agency, told them the balance had already been paid, and disputed the account. EōS later contacted the agency and confirmed what I had already told them. EōS now points to that contact and the eventual removal from collections as a resolution. It is not a resolution for the damage already done. Credit can take years to build and only months to damage. My account remained in collections for approximately three additional months while EōS failed to correct an error its own managers repeatedly acknowledged. Removing an account from collections three months after the fact does not erase the damage caused while it was in collections. I filed a BBB complaint. EōS responded by emphasizing that the membership was canceled and the account removed from collections, without addressing my requested resolution concerning the credit consequences. The BBB ultimately closed the complaint as "Answered" while noting that I remained dissatisfied. So I am documenting my experience publicly. My advice to anyone considering EōS: protect yourself. Keep every receipt, email, billing statement, and collection notice. Check your account carefully and monitor your credit. If EōS tells you an error will be fixed, do not assume that promise means it actually has been fixed. Verify it yourself. I paid what I owed. EōS acknowledged its error. I still spent nearly three months dealing with the consequences. Consumers deserve to know that before trusting a company with automatic payments, billing information, and anything that could ultimately affect their credit.