eosfitness.comReviews of eosfitness.com

I have 3 memberships with EOS for almost 3 years. They are all paid on the same credit card. For the last 4 months EOS has only billed 2 of the 3. The sent the 3rd into collections. My credit card says nothing has never been declined on my account to them. They have canceled the 3rd membership and want to charge us double to reinstate the account.

Peak hour overload, the same with all. But if you want to know pain, exercise and build a sweat with cold air blowing on you. They keep temp down - great, but they have huge ceiling fans that forcibly blows cold air on you - leaving you aching after a workout.

The gym is rarely cleaned and thuggish clientele will hold equipment they're not currently using. Other than that, I had no complaints until they stopped being open 24hrs. I was not on contract. I had to change my payment info and it was impossible to do online due to their convoluted third party payment system. I went in person to change my payment info. I was informed the payment was due yesterday and I'd have to pay additional $15 on top of the $28. That's over 50% late fee on a payment that's not even 24hrs late. Not to mention I'M NOT ON A CONTRACT. How's there a late fee on a payment I had no obligation to make? So, I asked to cancel my membership and I was informed they could not do that. I would have to call a number to cancel my membership. That call was routed to somewhere in India where the representative was barely comprehensible. It took 20mins to finally cancel my membership. They sent me a confirmation then a bill charging my over $100. So it went from $43 at the gym to pay to over $100 after I cancelled. I talked to Chris at the gym where he said he'd wave the fees if I'd just pay for one more months dues. Even though it's not right to ask me to pay for time I'm not using, I agreed. Took time out of my day to go in and fulfill my part of the agreement and paid the $28. Chris then reneged on our agreement and everyday since then he has been trying to steal another $68 from my account by attempting to charge my debit which I had to turn off and now have to replace. It took me all of ten minutes to find a better and reputable gym nearby.

This Gym is a scam. I was using BCBS Silver sneakers program. Manager Erick Santiago told me a credit card on file was required to Join. He lied about everything. I recently had hip surgery and did not need a PT. I made several attempts to get with Erick but they have moved him to another gym. I am only getting the run around. I have no choice but to seek help from a news station.

Eos fitness is such a fraudulent establishment. Do not go to this gym! The moment you try signing up for their gym you have immediately become a target and at the mercy of the general who WILL lie to you and make you sign a contract that you cannot get out of. No matter what you do or say you will end up signing a contract with fine print that you cannot decipher that will end up costing you over $2,000 and all you really wanted was to use the facilities. You didn’t want personal training but they forced you to sign up for it anyways and they purposely don’t tell you the cost. They’ll tell you it’s $19 for 4 sessions, leaving out the part where you’re going to be charged for 4 months of sessions whether you want it or not. I had to close my checking account in order to stop the charges from being taken out of my account.

The manager at this location is the worst I’ve encountered. He lacks any sense of customer relations and is, frankly, dishonest. As someone in the customer service business myself, I understand the importance of going the extra mile to ensure customer satisfaction. Unfortunately, this location does not seem to share that philosophy. I strongly advise others to carefully review their bills, as I’ve found their practices questionable. We were previously with Mountainside Fitness, and their customer service and billing practices are a thousand times better than what EōS offers. They are not rip-offs like EōS has proven to be.

I had an awful experience with Tustin branch in Orange County due to their unprofessionalism and deceptive practices. I signed up for personal training, and the manager failed to inform me of the contract terms, which is a clear violation of transparency and business ethics. After reviewing the contract on my own, I discovered terms I wasn't aware of. Within three business days, I returned to cancel the membership, but the manager was unavailable. I spoke with a staff member at the front desk, who assured me that they had noted it in my account and that I would receive a refund of $280. Despite this, they continued to charge me $280 biweekly. As of today, September 7th, nearly two months after I signed up, the issue remains unresolved. I have spoken with staff multiple times, yet the charges keep coming, which feels like outright fraud and deception. Additionally, the gym’s cleanliness is unacceptable. The restrooms are consistently dirty, and the showers are filthy. It's so bad that you might prefer avoiding the facilities altogether. If you’re considering this gym, I highly recommend going to the Fullerton branch instead—it’s much cleaner and better managed.

Myself and many other gym members were harassed by another member over a long period of time, where formal complaints were filed and the member was allowed to continue being a nuisance to other members. Formal complaints for this member resulted in multiple letters to threaten termination without revocation. There are documented occurrences that I specifically know of on 8/25/23, 10/7/23, and ultimately a final event that was directly pointed at me on 2/20/24. During this last instance I was alone in the group fitness room and this member was getting in my face over where I set my water bottle. I tried to ignore it given it was a water bottle but the continued instigation led me to tell her to stop acting like a petty b-word. In the eyes of EOS this single statement was enough for them to apply a lifetime ban to my membership. Had they been so vigilant when the other member in any of the other occurrences this situation would have never happened. I’m a good person who let my frustration get the best of me. I’ve admitted my wrong in the situation and have formally appealed but there has been no response from EOS. In addition, the week of 3/5/24 multiple other members and EOS instructors have sent letters on my behalf as the retaliation being leveraged against me is unjust. I would like to understand why EOS allowed bullying and harassment to take place over the course of months while executing a standard disciplinary path for one member and even though that member was the instigator I was punished with maximum severity, having had no prior issues with the gym until that point. Stay far away from EOS as they condone bullying and harassment amongst members without consequence.