eosfitness.comReviews of eosfitness.com

This company makes it well nigh impossible to cancel memberships. Despite canceling my membership in November, I was charged for two additional months, an annual charge and a service charge. I have lodged a complaint with the FTC against this company.

Nice installations but the worst system to get you paid for everything, if you want to cancel the membership will take 20 steps and 40 days they will take your money stay away !!!

I had signed up in June 2024. I signed up for personal training services with my membership. A week prior my signing up. I was talked into upgrading my personal training services not knowing I was paying $43 every two weeks and another $60 every two weeks. . I asked Johnny he was my initial point of contact when I joined, who no longer works for them after a few weeks, told me it was just $60 every two weeks. The $43 was dropped. First day of assessment with a trainer, injured my knee. i was in a terrible pain. Had to freeze my account and my husband had passed away in July. Long story short, I unfreeze my account, had 5 or 6 sessions, still in pain. Went to my orthopedic told me I had meniscus tears and bad arthritis on my knees. No longer can work out says my physical therapist. I have 1 payment left to my 6 months obligations because they were continuing to take payments from me, I asked to apply my 5 payments if $60 to my obligations, the manager Jose said he doesn’t know what Johnny, the one that no longer works there, signed me up for? I just want them to stop my membership immediately, and they can’t seem to help me. Numerous emails and no response. So disappointed I signed up here in the first place. They want their commissions on this personal training services that it feels like they are cramming it down our throats. They don’t care about the customer needs and they misrepresenting the contracts as long as you signed.

They will tell you anything to sell you their personal training program and once you sign on, it's difficult to get a training session and they will cancel with no notice. They will also never let you cancel before the end of the contract even when you complain many times about the lack of customer satisfaction. Their management are not very helpful and actually very malicious.

When I was on holiday in Orlando. I joined the gym on a seven day pass. I explained I was there for one week and would be returning to the UK. I signed the forms as they said they had to take an initial payment. I did not expect that payments would continue after I had left. I recognise the sales technique things were And in fact I have signed however I cannot go to the gym as the country therefore I would expect this to be cancelled immediately.

A very long story, short- I had to fight with EOS and their billing company for months to cancel my membership and to pay off their personal training. I would not recommend this gym to anyone, even though their price is good. Their billing company and the gym themself are awful, it’s been months (literally since around September 2024) and my ONE issue with them is still not resolved.

A tile has been missing, over a toilet in the women's restroom for over a month. I have ask that the tile be replaced four to five time -- I have even suggested that if they provided me with a ladder, I could move the tile and insulation into its correct position. Additionally, in the handicapped restroom door the hanger is missing. A cheap replacement was put up - but only lasted a week. The gym of spending a fortune reconfiguring various rooms yet they are neglecting some serious issues that would not take much money to fix. I was hoping to post pictures of same -- but I guess that isn't possible on this site.

Avoid this gym (scam) at all costs. We recently spent an extended stay in Las Vegas and joined so we could maintain our workout routine. At the time of joining, we asked about how to cancel. We were clear that we were only looking for a limited-time membership. There are no EOS Fitness locations where we live (thank goodness). We were assured we could simply cancel. The option we were given was to send a certified letter with our request to cancel (Really? Can they make it as difficult as possible?). Still, we complied. After our stay in Vegas was done, we sent the certified letter as instructed. The letter was returned as undeliverable. We sent a second letter using the address found on the FAQs of their website. Still, we continue to be charged. We'll filed disputes with our card and also with the Better Business Bureau. Avoid these scammers at all costs.