eosfitness.comReviews of eosfitness.com

I had an extremely disappointing and unethical experience with EOS Fitness (Queen Creek, AZ location). After being inactive for over 8.5 months and receiving no prior notice, I was suddenly charged an annual fee of $61.34 on April 7, 2025—the same day I went in to cancel my membership. There was no email, letter, or phone call warning me of this upcoming fee, nor was I given any option to opt out. When I asked about the charge at the front desk, I was met with dismissiveness and unprofessionalism. A staff member told me, “You signed the contract… you do you,” and made no attempt to explain or escalate the issue. The contract structure feels predatory, designed to limit member rights and quietly push through charges that benefit the business, not the customer. Even though I canceled that day, I was still billed for an entire year of membership I won’t be using. This experience reflects a serious lack of transparency, accountability, and ethical standards. If you’re considering signing up, read everything carefully and be aware that you may be charged without warning—even if you’re no longer an active member.

I went to the EOS fitness facility on 22314 FM 529 Rd, Cypress, Texas, 77433 to sign up in person on 1/6/2025. It turns out that they were not fully operational for business yet but were offering special early adopter packages. When I returned home and reviewed the formal written agreement that was sent to me via email, it was different than what had been discussed at the facility. I called back within an hour of receiving the agreement, but did not receive a return phone call. I made another attempt later that afternoon and the following morning. Since no one was returning my phone calls, I went back to the facility on 1/7/2025 in person and spoke with the general manager (Donald Kitchen). He agreed to my request to cancel my membership agreement. However, he could not figure out how to use the new facility software to complete the cancellation. After an hour of attempting to do this including getting his Regional Vice President on the phone, the conclusion was that since the facility was not yet operational, the database was not allowing cancellations. Donald asked that I contact them in the future once the facility was operational in February or March. I requested that he send an email confirming his agreement to the cancellation of my membership, which he did. However, three months later, they started charging my bank account AND my credit card.

LIEING SALES REPS!! Take your money else where!!! We signed up for a $1 30 day trial. Even confirmed with the rep when our first payment would be. They charged us 14 days later, more than they said! Filthy liars! And when I called to confront them, they COULD NOT CARE LESS! Manager wouldn't even take the call.

In the middle of getting scammed by EOS Fitness Debt Collectors. I requested cancellation and denied to try to take me for a scam. I called the Better Business Bureau and told these debt collector scumbags are rated an F, the lowest rating. Have nothing to do with these crooks! How do they sleep at night knowing they are just trying to scam people. Unbelievable.

I signed up for an upgrade when the gym opened in December 2024 at the Lindsay and University location. I was never given an accessed to the upgrade services and I notify them that I'm cancelling my upgrade since I was never given accessed to it. The manager said that I'll get a refund but instead of getting a refund, EOS continue to charge me for the undelivered services.

I agree with Max. I signed up for personal training. The 1st 2 months were as described, then I was assigned a new trainer. The new trainer did not provide a training plan via Trainerize. Then he missed a session without notice just before he quit. My 3rd trainer failed to show up for the next 2 sessions, yet the club will not refund the charges. After 4 months, I cancelled the sessions, honored the 30-day cancellation policy. I cancelled on 1/24/25. I also disputed the charges for when the trainers missed the appointments. The club is now trying to send the matter to collections.

This company has completely failed to uphold their side of their personal trainer contract. I was told that I would receive assistance from QUALIFIED individuals. Not teenagers. My trainer ghosted me for THREE weeks and failed to make training plans, diet plans and I never recieved training and services that I had paid for. I have been trying to cancel this contract for months now but the company refuses to cooperate or maintain communication with me. I even went as far as cancelling my credit card to stop them from charging me for services that I NEVER received. And yet somehow, I am still being charged by them every month. Do NOT go to this gym. I am honestly shocked at the how sketchy this company is and I would never recommend them. With the amount of similar experiences that others have dealt with, I am surprised that a class action lawsuit is not being brought against this company.

I wrote a letter to EoS management in reference to a broken piece of equipment that has been this way for more than 4 months. It also happens to greatly affect a wounded veteran who is paralyzed and bound to a wheelchair. The following is what I sent them: "February 14, 2025 I have been a member of EOS for several years. The facility that I frequent is located on the corner of 59th Avenue and the 101 Highway in Glendale, Arizona. Although my overall experience has been positive, there is a major issue I feel the need to address. A close friend of mine, RJ, who is a Combat Veteran, works out at this same facility. Unfortunately, he is paralyzed from the waist down and confined to a wheelchair. As you can imagine, this brings many limitations to his workouts, but he works hard and gives it his all. However, there has been an unnecessary additional challenge he now deals with. There was only one piece of equipment he could use for his chest, the Pec Deck that has now been broken for around four months. This was the only chest machine that would accommodate his wheelchair. Although this is not a direct violation of the Americans with Disabilities Act, it is insensitive and unnecessary on the part of EOS. I am confident that EOS wishes to make all its members experience positive. However, a piece of equipment being broken for four months is unacceptable and inexcusable, especially when it has such a devastating effect on a young man who is permanently bound to a wheelchair. I know EOS can do better. I am requesting that you expedite the replacement of the Pec Deck in question. I see no logical reason for any further delay. Four months has already been far too long. I am certain that EOS believes 100% effort should be made to accommodate our Disabled Veterans in every way possible, as they have sacrificed so much for us. I am confident that EOS wishes to show our Disabled Combat Veterans how proud and respectful we are of them. As such, replace the Pec Deck within the next week. I greatly appreciate your undivided attention and effort with finally resolving this issue. I look forward to your prompt response." Many members have complained about this same issue. As with them, EoS has chosen to ignore my correspondence. How sad that their lack of action speaks very loudly as to how little they seem to care about our wounded veterans. In my opinion, they are displaying a serious lack of empathy, morals and caring, to say the least. EoS, it is far past time that you replace this piece of equipment.