eosfitness.comReviews of eosfitness.com

They talked me into getting a personal trainer, then my grandma died and obviously i didn't have much motivation to go in there while dealing with family stuff. Then I went in to cancel and dude who claimed to be a manager over there said he couldn't cancel it only freeze, implying the trainer, but didn't specify those were different things. So he froze it, then I got billed again for eos not the trainer, so I went in there and canceled my account they told me they were going to charge me again so I said okay I'm just trying to be done with this. They said I had 30 more days to use the facility. Then they changed me again after the 30 days. But I was like okay at least I'm done now. Nope, got a text to call back the number to pay for the personal trainer. You guys really have kept me down and kept kicking me while I'm down. Literally I would be so much better off right now if I never decided I needed to work out and walked in there and used your facility 3x and met the trainer once. This predatory practice should be illegal. I am so irritated by this

The employees show no leniency at all. We needed to cancel his membership 30 days before the end of the annual subscription. However, since we no longer live in that area, it slipped our minds to make the call and cancel. We were less than 30 days late calling, and as a result, they charged another full annual fee, despite the fact that we had been on a monthly payment plan up until that point. So they basically make you paid for another full year if you miss that deadline. Ridiculous and very poor business in my opinion. I can’t recommend this company for this reason.

I had two memberships at eos I canceled one because my nephew didn't want to go anymore after a week. Couldn't cancel at the main gym I go to because they run a very shady business with customer service being non existent at their front desk and even with management! So I called and was successful canceling one membership and was told I wouldn't be charged for the up coming yearly gym fees but of course a month later I seen two charges for 82.25 and 75.75. So once again I call the gym get a young rude kid who tells me they cant do anything and gives me a disconnect number to eos headquarters. So then I had to go back online to get headquarters number to get my money back. Only to find out this number was fraudulent and got me for $289 dollars and didn't return anything to me! So I disputed it and got my money back plus the canceled gym memberships yearly fee of 75.75. Then sometime later they recharged me for 90.75. So I call twice and left a message and still haven't heard a thing back from them! They are a very shady company and they have it set up very difficult to get anything situated and have you in limbo trying to get answers involving money and or memberships! I'm still not sure if number is connected to them after they tried to clean my bank account out but they have made NO EFFORT TO MAKE THINGS RIGHT!!! INSTEAD THEY PULL OUT MORE THAN THE 75.75 and take 90.75!!! Feel violated and helpless because of the way they run their business unsatisfied customer BEWARE!!!

I have been a loyal member of this gym for 3 years, and unfortunately, this has turned into the worst customer experience I’ve ever had. The gym advertises that if you bring in 3 new members who stay for at least 3 months, you receive a complimentary year. I fulfilled my end of the deal, and my free year should have started in January 2025. Yet, here we are in September, and I still haven’t received it. For months, I’ve been following up, wasting countless hours retelling the same story over and over because staff turnover is constant and nobody takes responsibility. Instead of handling the situation, I’ve been bounced around and ignored. The last straw was when I spoke with Michael Laguna, who claims to be a manager. Instead of stepping in with accountability, he tried to hand me the contact info of the person who has been denying me this complimentary year all along — effectively dumping the problem back on me. After months of runaround, he expected me to start over yet again. On top of that, he was disrespectful and dismissive. Completely unacceptable. I immediately emailed him to cancel both my membership and my son’s, and he hasn’t responded. I also emailed the general manager, Brandon Tsutsui, explaining the situation and requesting cancellation, and he too hasn’t replied. And if that wasn’t enough, the equipment is old and poorly maintained, and the gym is constantly overcrowded. It’s almost impossible to get a workout in without waiting for machines and weights. For the amount of money they charge, this is beyond frustrating. This gym is a complete disaster. Staff changes constantly, no one is accountable, and management clearly doesn’t care about their members. It feels like a cheap gym — and unfortunately, they behave like one too. Do yourself a favor and avoid this place.

Walked into the gym to basically take a look around ( but i also had to use the restroom). A female representative at the front counter ( didn't catch her name )!. Asked if i could use the restroom and take a look around ....she said i had to fill out some digital info form and sign a waiver. ( Getting ready the pee my pants at this time ) BUT OK SURE . When i was done with the forms i walked over to El Pollo Loco to use there restroom ( they didn't ask me for anything ). Walked back to EOS sat down and waited. Along cane Curtis introduced himself and we shook hands. Asked if i could look around to check out the facility. He instead wanted me to sit down at a desk to no doubt give me a sales pitch . I proceeded to ask again if i could check out the gym ( look around )...at that piont he said i was being disrespectful!!! Wait what ....are you kidding me !! So i ask again if i could check out the gym ....Now at this point he could have or in my opinion should offered to give me tour of the gym instead he proceeded to say i eas being DISRESPECTFUL AGAIN !!! Unbelievable!! At this piont i was no longer interested in a tour anymore and potentially signing up as a member after being insulted for asking to check out the gym . Horrible customer service experience. This guy is on some kind of ego trip ....definitely needs alot of customer service training. Then to make matters worst as i leaving he was condescending and antagonistic as i was walked out the door ...said have a nice day ...THE KIND I WAS MEANT TO HAVE !? Basically insinuating have a bad day because he thought i was disrespectful. What a jerk !!

I have been a member of EOS Fitness Sugar Land since the very beginning and used to really enjoy the gym. I recommended it to many people in the past. Unfortunately, the service and reliability have gone downhill since the summer of 2025. In June, I personally went to the gym to place both my membership and my husband’s membership on hold while we were away. The General Manager, ISRAEL MELENDEZ told me the accounts would be frozen for up to three months, or until I returned to reactivate them. Despite this, I noticed in late August that we were still being charged — inconsistently, one month on one account, the next month on another. I raised this issue multiple times with the GM, but little to nothing was done. I was told emails would be sent, but there has been no resolution. I even escalated the matter by contacting EOS executives, including BILL KIPP, DENNIS BAIROS, and CORIN BRYANT, but I have not received a single response in over three weeks. The customer service is very poor. What started as a small mistake on EOS’s side could have been resolved quickly and easily. A simple deposit or even a proactive phone call from EOS could have corrected the problem long ago. Instead, their lack of action has turned it into a much bigger issue for me than it ever should have been. This is extremely unprofessional, unreliable, and disappointing. EOS Fitness has failed to resolve a simple billing issue and has ignored loyal members. Sadly, I can no longer recommend this gym to anyone.

Classes get canceled, so ghetto gym is almost always packed with too many people . Extremely crowded in Frisco location. Frisco Athletic Center is much more better, beautiful and no membership fee like EOS. EOS charges membership fee $60.00 plus. Even if you get the highest level of membership not worth it . I would give zero.

Their aggressive stupidity is concerning. Had a cc hacked and had to update. You would think I was holding nuclear codes. First, I couldn’t understand anyone. Then after repeating the new cc number no less than 10 times did they finally understand. Only this was the second time I had to go through this because when I updated my card, I said it is for my husband as well. Of course they said. Wow, again truly stupid people, because no that didn’t happen and now my husband is getting blown up for his card that couldn’t be processed. Staggering levels of frustration to deal with something so easy. Find a different place, the gym is barely mediocre and the customer service is deplorable.