G H.
Platform appears good but poor support and technical issues let it down
Appears to be a good platform and has some interesting features but is plagued with unreliability, poor support and opaque pricing. Things stop working with no indication of why or prior warning. This is no good when you have lots of users wanting to use the system - reliability is key and unfortunately, envoy falls short of the mark. Support response times are slow and not always helpful. The pricing model appears to have changed recently but its impossible to get a clear answer of what subscription is needed to achieve our goals. Eventually we got locked out with a screen demanding we delete users to continue or upgrade. However, you can't get to the upgrade (or cancel subscription) screens without first deleting users from the account. Poorly thought through user flows are regrettably common in Envoy. After 7 technical issues with the platform, including unable to use their chat support tool we decided to pull the plug and go with another provider.