John B.
I ordered 700 5-1/4 x 7-1/4 envelopes…
I ordered 700 5-1/4 x 7-1/4 envelopes for party invitations I was doing for large group. They only shipped 100 envelopes. When I realized the mistake I called envelopes.com to report the shortage and determine the quickest way to get me the additional 100 envelopes. I had to wait on hold for over 30 minutes. (Their hold music is terrible and it cuts in every minute to remind you that you are still on hold. When I finally got through I explained the problem and told the customer service representative that I needed the additional 100 envelopes overnighted. I even offered to cover the cost of overnight shipping. They assured me that was not necessary. I never got a confirmation the envelopes shipped. So, this morning I sent them an email request and am currently 25 minutes into being on hold. I am beyond frustrated.


