Envelopes.comReviews of envelopes.com

Envelopes.com is so unreliable that it almost screwed up one of the biggest fundraisers my foundation has all year. I ordered 1000 envelopes for my invitations and paid an extra $250 to get the envelopes printed with the recipients’ addresses. I placed the order on April 10th and I finally had them shipped on April 30th. I was able to receive them on May 7th and, to my total astonishment, they had delivered 1000 envelopes all with the same address on them! I called immediately and explained the issue, considering that I had to send out the invitations by Saturday because I was about to leave for Europe for work on Sunday. I had to send those envelopes out, otherwise my carefully planned fundraiser would have no attending guests! I called multiple times and nobody, I repeat nobody, would understand the horrible situation I was through. They kept saying that it will take UP TO 72 hours just to talk to the printing department and from 3 to 11 days to have the job reprinted. I can’t believe that they weren’t willing to fix the problems they created by expediting the printing to the same day and ship the envelopes overnight. Such a deplorable and unreliable company with a very, very poor customer service. Avoid!

This is a scammy company. They forgot my order. I had to reach out four times and got the same workaround each time. Finally, two weeks after the estimated delivery date, I was told that the material needed was back ordered. I then requested a refund, which they "forgot" to process.

Yet another order not fulfilled. Ordered 1 week ago, as a trade customer our orders should be dispatched within 1 working day and we're still waiting. I have to say this used to be a fantastic business and I appreciate everyone goes through difficult patches but this has been ongoing for months - this business is dying. Do not trust them with your hard-earned money - there will come a point when they cease trading and your money is lost. If they were based on other continents they would be classed as online scammers.

Hit me with a 200% price increase since my last re-order (which was 3 months ago), made absolutely no attempt to address my concerns. No thanks!

This place has the most uninformed customer service representatives that I've ever experienced. I've made multiple phone calls and online chat trying to get my REPEAT order printed. Right now it's been 3 weeks and they still don't know what is taking so long. They are clueless!!! You can't speak to a supervisor. They'll have to call you back, so far I'm still waiting for the call back.

The website was not working. I used their chat function which said "We apologize for keeping you waiting. Our operators are busy at the moment, please leave us a message with your email address and we'll get back to you shortly." I tried calling. No one answered and I couldn't leave a message because every mailbox was full. I finally was able to chat with someone. We had a very large budget for envelopes and I needed to make a custom order. The chat bot said, "I've sent your request for a manager, you can expect their call back within 24-48 business hours." 1-2 days just to place an order with this company! I contacted Vista Print and had the envelopes ordered within 5 minutes. I think this company is going out of business. Don't waste your time. Here are better places: VistaPrint, 123Print, Staples, Business Envelopes, and GotPrint.

We have used this company for a quite a while and the service was great - prices weren't the cheapest but you knew you would get what you ordered when they said you would. There appears to have been changes within the business and it is very much to the detriment of service and the customer. We have now had 3 orders (plain envelopes) waiting over 1 week before being dispatched. Each time we have chased up the order to be fobbed off with 1 story or another - no justifiable reason, no apology, no solution. Time to find another supplier!

I've worked with printers for 30 years. Even with a digital proof, when the actual print job prints poorly, the pressman would stop the job and provide that proof to the customer to doubly make sure it's what they wanted. It takes more time but it's the right thing to do. In my case, the policy envelopes.com has, absolves them of a higher quality standard than I would expect. I attempted to resolve the issue with them but the only compromise they would make is 10% off my next order. They wouldn't even tell me if they printed on a digital copier (probably) or traditional CMYK press. Too bad because I won't order from them again and am leaving this review to help others.