Envelopes.com Reviews | Read Customer Reviews of envelopes.com

Envelopes.comReviews of envelopes.com

3.7201 reviews
Print & Graphic Design
New Horizons Boulevard 5300, Amityville, New York

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Envelopes.com

About Envelopes.com

My name is Adam, and I’m the new CEO here at Envelopes.com. I wanted to take a moment to share why I’m posting this note on Trustpilot. I know you have countless options when it comes to where you shop, and the fact that you’ve chosen to trust us really means a lot. We don’t take that lightly. Behind every order is someone’s brand, business, or project — something personal and important — and we want to be a partner in helping it look its best. Customer satisfaction isn’t a campaign for us; it’s the point of what we do. My job is to make sure that trust is earned every single time. If you’ve had a great experience with us, I’d be grateful if you shared it here. And if there’s ever something we can do better, please let us know. You can always reach out to us directly, and we’ll do our best to make it right. We read every review and use it to do our best for you. Thank you for giving us the opportunity to be part of what you’re creating. I hope we get to do it again soon. — Adam AdelmanCEO, Envelopes.comUPDATED October 1, 2025

Envelopes.com (envelopes.com) has 201 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.

Website: envelopes.com
Category: Print & Graphic Design
Location: Amityville, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 86% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Envelopes.com reviews

Showing 63 reviews with 1 star · Clear filters

Joe
Oct 7, 2024
Avoid them if you can
Avoid them if you can. I've had to deal with envelopes.com for many projects over the past 5 years, not one custom job—and few of my simpler orders—have ever been correct or were accompanied by the bare-minimum of good customer service. If you do not call them repeatedly they may never ship your product or even tell you it's out of stock. Envelopes.com is as close to a scam as a legitimate business can be.
Response from Envelopes.comOct 17, 2025
Hi Joe! I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time. We would truly love the chance to make this right for you now. Please reach out to us at [email protected] and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back. — Elizabeth, Customer Support Manager Envelopes.com
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Scott A.
Sep 26, 2024
I would give them 0 stars if I could
I would give them 0 stars if I could. Ordered and paid for expedited shipping. Three weeks later and still no envelopes. Envelopes.com is a scam. When you call customer service they tell you you will hear back from a manager and you never do. I called them three straight days and same answer each time.
Response from Envelopes.comOct 17, 2025
Hi Scott! I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time. We would truly love the chance to make this right for you now. Please reach out to us at [email protected] and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back. — Elizabeth, Customer Support Manager Envelopes.com
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C. E.
Sep 19, 2024
Used to be great, now terrible.
I've used this company for 15 years and prior to this they had always been reliable. It appears that they have changed their website, which doesn't work properly now, and apparently all of the people who had made them worth using. In trying to reorder, I received a price of zero and customer service indicated they would fix it in the cart, but they never did even after multiple phone calls. I've found another printer.
Response from Envelopes.comOct 17, 2025
Hi C. Enlow! I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time. We would truly love the chance to make this right for you now. Please reach out to us at [email protected] and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back. — Elizabeth, Customer Support Manager Envelopes.com
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Jordan “Jordan K.
Sep 18, 2024
Extremely poor customer service
Extremely poor customer service. A lot of mis information. Customer Service is probably off shore and knows absolutely nothing about the product. Order time out the door is way too long. Will never use them or their sister company Jam Paper again!!
Response from Envelopes.comOct 17, 2025
Hi Jordan! I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time. We would truly love the chance to make this right for you now. Please reach out to us at [email protected] and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back. — Elizabeth, Customer Support Manager Envelopes.com
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Steven S.
Sep 17, 2024
Avoid, avoid, avoid
This company messed up my order at each stage. First, they made the wrong proof. After approving the correct proof, they printed the wrong proof. They refused to accept a return. Finally, after days of back and forth and contesting the charge, they sent me the wrong return labels. Look elsewhere!
Response from Envelopes.comOct 17, 2025
Hi Steven! I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time. We would truly love the chance to make this right for you now. Please reach out to us at [email protected] and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back. — Elizabeth, Customer Support Manager Envelopes.com
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Joseph T.
Aug 5, 2024
Some of the worst customer service I…
Some of the worst customer service I have ever experienced. I have a decades + experience working as a Graphic designer with 100's of other suppliers. I Understand setting up documents for print and followed the Templates Provided by Jam Paper. However when the printed envelopes arrived the logo was positioned about 1" too low. I confirmed the logo was printed in the wrong place with a customer service rep over the phone. She pulled up my design file and compared it to the photos I sent here of the printed envelopes I received. She confirmed they were mis printed and that the service request would go into review for a re print. Apparently someone else thinks they have been printed correctly and I was never refunded or provided a reprint. It is terribly frustrating to have a problem confirmed with a customer service rep but never be provided a solution. I would recommend to never use this company for a custom print job.
Response from Envelopes.comOct 17, 2025
Hi Joseph! I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time. We would truly love the chance to make this right for you now. Please reach out to us at [email protected] and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back. — Elizabeth, Customer Support Manager Envelopes.com
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Zachary Belil - Miami Real E.
Jun 17, 2024
Envelopes.com - FALSE ADVERTISING
Envelopes.com advertises online that they can turn around custom envelopes in 3days, THEY CANNOT. It is actually FALSE ADVERTISING. It has taken them TWO WEEKS and counting. If your business is important to you, do not use this company. I will NEVER use this company again.
Response from Envelopes.comOct 17, 2025
Hi Zachary! I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time. We would truly love the chance to make this right for you now. Please reach out to us at [email protected] and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back. — Elizabeth, Customer Support Manager Envelopes.com
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Noyes H.
May 20, 2024
Order never delivered, customer service no help
I have reached out to customer service about my order that was never shipped. They were of no help, multiple times assuring me they were about to ship them, or they were "looking into it" and was told I would be personally emailed with order updates. None of this ever happened, and my order never shipped. Stay far, far away from this company.
Response from Envelopes.comOct 17, 2025
Hi Noyes! I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time. We would truly love the chance to make this right for you now. Please reach out to us at [email protected] and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back. — Elizabeth, Customer Support Manager Envelopes.com
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