Sally B.
Envelope Reprint
Last January 5, 2024, I ordered 250 6x9-1/2 A10 envelopes, peel and seal. The price was $96.75. When I tried to reorder the same amount again this week, the price was double! They advised that I needed to get a new quote (would take two days). It's now been three days, no quote, and when I called I was disconnected by the first woman. I tried to call back and a man returned my call. He said that the price was accurate, because of new ink that is more expensive. Absolutely horrific experience. He said "there had been a lot of changes in the company." I guess! He said he would escalate the issue to a supervisor and would get a call back within a couple of days.
Response from Envelopes.comOct 17, 2025
Hi Sally! I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time. We would truly love the chance to make this right for you now. Please reach out to us at [email protected] and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back. — Elizabeth, Customer Support Manager Envelopes.com