Envelopes.comReviews of envelopes.com

UPDATE 1/6/2026: I received communication from Elizabeth in Customer Service, who apologized for the poor experience and advised that they have taken steps to improve the experience. I will certainly update this review after I next have the opportunity to use the services of Envelopes.com "Where do I start? We ordered 1000 A7 gold foil envelopes on November 15, 2025. These were for a holiday marketing campaign for my business. The envelopes arrive on November 22, 2025 and they are A2! Waaay smaller! Completely inappropriate for my needs. I immediately reached out to "Patrick" at Envelopes.com. Patrick does absolutely nothing to try to rectify the matter by maybe sending along the correct envelopes. Patrick instead has the nerve to ask me to TAKE A PHOTO OF THE ENVELOPES THAT THEY SENT AND SEND IT TO HIM! Since it was obvious that Patrick was not in a "customer service" mood, I went ahead and requested a full refund and had to expedite an order from Amazon to keep from blowing my entire marketing campaign. Fortunately, Amazon actually sent the correct envelopes in a timely fashion, although at a slightly higher price, and the campaign was salvaged. I had to lug the A2 envelopes, which I never ordered, BACK TO UPS AND SHIP THEM BACK TO ENVELOPES.COM But here is the "hum-dinger" - today is December 27, 2025, and Envelopes.com STILL has not refunded me for the wrong envelopes that they sent! For pity's sake, do NOT use this terrible company! I am not sure what kind of Minions are in charge, but there are SO MANY OTHER COMPANIES out there who ACTUALLY VALUE your business. Amazon is exponentially larger, but I have gotten much better service from them or even Walmart.com. "

This is the second time I ordered from envelopes.com and the first time I was billed but my order was not shipped until just over a month after my visa payment went though. This time I received someone else's order. I photographed it and the packing slip and sent them my order number. They said they would review my case and get back to me. I emailed 4 times and told them I was in a hurry to get my order for an event the end of November. It arrived 12 days after my cut off date. No one takes responsibility and they rarely answer the phone.

I had a very disappointing experience with Envelopes.com, involving both order handling and product quality. I ordered 250 5x7 foldable glossy white cards. The shipment was delayed due to damage in transit, which I understand is not the company’s fault. However, the order was returned to Envelopes.com and I was never notified. No replacement was sent until I personally contacted UPS to determine the issue and then reached out to customer support. That lack of communication was frustrating. When the cards finally arrived, the quality was unacceptable. I specifically purchase glossy cards to use with my Epson EcoTank 8550 printer and have never had issues with glossy paper from other manufacturers using the same printer and Epson-recommended settings. Unfortunately, Envelopes.com’s glossy paper produced severe ink smearing and never properly dried, making the cards unusable. I experienced the same issue previously with JAM Paper, which I later learned is a sister company. I contacted customer support for help, hoping for troubleshooting advice or a solution. None was offered. I was simply referred to the return policy, which requires the customer to pay return shipping plus a 25% restocking fee—even for a product that does not perform as advertised. I have 247 unused cards I would gladly return, but being charged for defective merchandise is unreasonable. Between the lack of communication, poor product quality, and inflexible return policy, I won’t be ordering from this company again.

THe same thing that goes wrong almost every time. I'm not sure why this is not done correctly. I can't keep doing this with you guys.

DO NOT ORDER FROM ENVELOPES.COM. We ordered 5.75-inch square envelopes; they shipped us envelopes labeled correctly but measuring 5.5-inches, making them completely unusable. When we reached out to customer service, we were told to wait 48-72 hours just for them to begin their process, only to be subjected to multiple review levels and demands for photos. After all that wasted time, they still refused a refund for their clear error, even though we covered the return shipping! This company makes critical mistakes, provides zero effective support, and will not refund you for their errors. AVOID ENVELOPES.COM at all costs!

They promised that if I ordered by Friday I would have my order by Monday or Tuesday. Now I get a tracking number with the order arriving next Saturday. Completely unacceptable. I even talked to them 2x before placing my order. When I call they wouldn't help and told me I can return for a refund but I have to pay for shipping. Ridiculous! Order 2 months ahead, or better yet, try somewhere else.

I ordered 4x6 fold over cards. I was very disappointed when I received my order with no envelopes with the cards. Being the name of the company envelopes.com you would hope envelopes are included. There was no mention that envelopes were not included. I guess I assumed by ordering cards you get envelopes. No mention of envelopes that could be paired with the cards. I called customer service with no help. They will look into labeling what items don't come with envelopes. I said to the customer service person how does that help me? I didn't want to spend more money for a company that doesn't explain their products on their website correctly. No mention of returning them but I did ask since their site is misleading to honor my request to send me 50 envelopes at no charge, The CS person said she would have management look into it. I don't expect any resolution. Even the order number on my invoice was different than what they could find in their system. I got locked out of my account and couldn't check on my order. Unless they send me 50 envelopes at N/C I will order from some one else. They certainly charged alot for just 50 cards with no envelopes.

Horrible experience. They shorted me on my order. I emailed them once a day for 5 days and they ignored me. What a waste of time and a huge rip off.