EntrupyScalable AI-Powered Solutionsfor Product Authentication —Anytime, Anywhere. Entrupy is a New York-headquartered tech company with AI authentication solutions that scale to protect inventory and supply chains—for businesses of all sizes. LuxuryFrom limited drops to high-value collabs, authenticating the world's most coveted luxury brands. Footwear Authenticating the footwear culture obsesses over, with new brand support constantly expanding. Apparel The riskiest category in authentication is now protected by the technology built to handle it. Return Fraud Detection A customer-friendly way to ensure the product returned is the same as the product purchased. Supply Chain Protection Helping you create invisible traceability at every touchpoint in the supply chain. FINANCIALLY BACKED 100% Money-Back Guarantee Every Entrupy authentication is 100% financially-backed for a full year. If we ever get it wrong, we'll cover the costs.
Entrupy (entrupy.com) has 138 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Melissa K.
I’ve had a wonderful experience with Entrupy! They are always so responsive whenever I have a question, especially when I need an answer quickly. Their customer service is excellent, helpful, and reliable. I really appreciate knowing I can count on their team when I need them!
Lisa
Prior to the update my LV bags were coming back instantly for the most part now it seems every bag is 1.5-2 hours
Response from EntrupySep 4, 2026
Hey Lisa, we are so sorry for the recent increase in wait times for results and the impact that these increased wait times have on your business. Rest assured, we have been working tirelessly to implement updates to our system that will decrease wait times while maintaining the accuracy that you are accustomed to. You should expect to see decreased wait times in the coming weeks. As we roll these updates out, please ensure that your photo quality is as good as possible; we're able to get results out faster when all the correct regions are photographed & the provided images are high quality. Utilizing our new smart capture and blur detection features can dramatically improve your photo quality!
Kevin M.
The people at Entrupy are courteous and professional. They know what we are experiencing with our customers and are super responsive.
Ryan L.
a market value USD 300,000 item been submitted/ red flagged on August 24th Monday, and had not been solved till August 29th Friday. Cuz entrupy it’s overloaded, but if you’re the customer, are you gonna be okay with this?
Response from EntrupySep 10, 2026
Hey Ryan, we're so sorry for the delay in resolving this submission. Our account team has reached out to close the loop on this secondary review!
Murphy C.
I wanted to use Entrupy for my boutique as we intake and sell highly valuable items regularly. They are seen as the gold standard for authentication in my industry hence my choice to use them. I firstly decided to send a bag which I had bought from the actual Hermes store to see if their authentication is as good as they say it is. I paid the $100 and send all my photos and they said it was inconclusive and gave my account "credits" back. These credits do not act as a refund but instead can only be used for another authentication. Due to the fact they couldn't even conclude a bag from the Hermes store was authentic I requested a refund of the whole amount charged. Their team said they would email me for more information and get in contact with me shortly. I patiently waited and only received an automated email for a feedback survey. I submitted my survey explaining the situation and have not got a response since. This happened about 2 months ago now and I still have not been contacted by Entrupy once. I decided to bring this up with my bank and dispute the transaction and they were able to successfully process a charge-back. Will not be using this service again!! Buyer beware!
Response from EntrupyAug 28, 2026
Hi Murphy, thank you for your feedback and for picking up the phone when we called to discuss this issue. We sincerely apologize for the breakdown in communication after your chat and survey submission. We want to clarify that you were never charged for the Hermès submission—Entrupy only bills for items when a definitive "Authentic" or "Unidentified" result is delivered; for this submission, it was classified as a "Not Supported" item. The $139 charge was actually your plan's standard monthly subscription fee, not a charge for the Hermès evaluation. We deeply regret that our team failed to follow up directly to explain this before your dispute, and we wish you and your business all the best.
MB
Quick reply and follow up from customer service.
Carmina-Lustre Boutique L.
I had this service for about 5 years and respond rate is high. Service is great when I had trouble with my device then, they quickly replaced it. Glad now they have it in an app where I can quickly access when needed. Without this service my company's reputation may be at stake as we only deal with authentic products. I have a couple of suppliers that tried to pass knock offs. Me and my clients have peace of mind. Thank you.
Karen Z.
I think it takes too long now to authenticate. When I had the device, it was instant authentication. Now with the cell phone, it takes much longer. I also, don't like that you can't get an authentication on the weekend, when stores are the busiest.
Response from EntrupyAug 28, 2026
Hey Karen, we are so sorry for the recent increase in wait times for results and the impact that these increased wait times have on your business. Rest assured, we have been working tirelessly to implement updates to our system that will decrease wait times while maintaining the accuracy that you are accustomed to. You should expect to see decreased wait times in the coming weeks! Regarding weekend authentication, we offer 24/7 support for Bags & Leather goods at the moment and hope to expand our Footwear and Apparel coverage into the weekends as well in the future. Thank you for your patience and understanding while we continue to implement these changes and for sharing your feedback!
