EntrupyScalable AI-Powered Solutionsfor Product Authentication —Anytime, Anywhere. Entrupy is a New York-headquartered tech company with AI authentication solutions that scale to protect inventory and supply chains—for businesses of all sizes. LuxuryFrom limited drops to high-value collabs, authenticating the world's most coveted luxury brands. Footwear Authenticating the footwear culture obsesses over, with new brand support constantly expanding. Apparel The riskiest category in authentication is now protected by the technology built to handle it. Return Fraud Detection A customer-friendly way to ensure the product returned is the same as the product purchased. Supply Chain Protection Helping you create invisible traceability at every touchpoint in the supply chain. FINANCIALLY BACKED 100% Money-Back Guarantee Every Entrupy authentication is 100% financially-backed for a full year. If we ever get it wrong, we'll cover the costs.
Entrupy (entrupy.com) has 138 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 7 reviews with 3 stars · Clear filters
Ryan L.
a market value USD 300,000 item been submitted/ red flagged on August 24th Monday, and had not been solved till August 29th Friday. Cuz entrupy it’s overloaded, but if you’re the customer, are you gonna be okay with this?
Response from EntrupySep 10, 2026
Hey Ryan, we're so sorry for the delay in resolving this submission. Our account team has reached out to close the loop on this secondary review!
Karen Z.
I think it takes too long now to authenticate. When I had the device, it was instant authentication. Now with the cell phone, it takes much longer. I also, don't like that you can't get an authentication on the weekend, when stores are the busiest.
Response from EntrupyAug 28, 2026
Hey Karen, we are so sorry for the recent increase in wait times for results and the impact that these increased wait times have on your business. Rest assured, we have been working tirelessly to implement updates to our system that will decrease wait times while maintaining the accuracy that you are accustomed to. You should expect to see decreased wait times in the coming weeks! Regarding weekend authentication, we offer 24/7 support for Bags & Leather goods at the moment and hope to expand our Footwear and Apparel coverage into the weekends as well in the future. Thank you for your patience and understanding while we continue to implement these changes and for sharing your feedback!
customer
The response not cleared on the issues and took to long for a response. Not too much direction on the issues. Need improvement on customer service. This was not a good experience
Response from EntrupyJul 22, 2026
Hey there, it appears that your inquiry was responded to within an hour. Our team is not able to flag an item for secondary review unless the customer who submitted the authentication does so themselves. This is why the agent you spoke with directed you to contact the seller you purchased from in order to request the secondary review, as you were not our direct customer. Thank you for your understanding!
Hong Ha N.
entrupy did many mistakes and when I asked them to cancel one of my authentication they refused and I did twice for one bag. My recommendation is you only use entrupy when you are an authenticator yourself just to have quick result. because if you are 100 rely on Entrupy you will end up buying a fake bag.
Response from EntrupyJul 21, 2026
Hey there, Entrupy allows a 15-minute window for cancellations to be made in order to exempt an item from your billing in the event of duplicate submissions. It looks like the test that you had requested to be canceled had been issued a result 3 hours prior to the cancel request. Regarding the result issues that you highlighted, we are always happy to honor our 1-year financial guarantee policy if we happen to get the result wrong. If you feel we have made a mistake, you are welcome to flag the item for a secondary review within the app or begin the financial guarantee process by using the following link: https://www.entrupy.com/guarantee/
Greg B.
The new app makes taking photos very difficult. 80% of the time we have to retake the photos
Response from EntrupyJul 6, 2026
Hey Greg, we're sorry to hear about the photo capture issues you are experiencing! We reached out via email with some tips on taking clearer images for sneaker size tags & are happy to give you a call as well!
Hannah G.
Why does it take soooo long to have the initial setup device shipped? It’s been a week and it’s still not shipped yet. My business can’t open because of it.
Response from EntrupyMay 18, 2026
Hey Hannah! We're so sorry about the impact the device shipping time has had on your business. We typically aim to get orders fulfilled within 7 business days. It looks like your order came in on the 10th and should be shipped on Monday based on our current shipping queue.
ZMC
I have tried to cancel my subscription multiple times through the device, email, and through the customer portal and they keep trying to charge over $1200 on my credit card. I planned on resubscribing at a later date, but with this type of service I not so sure anymore.
Response from EntrupyFeb 26, 2026
Hey there, I'm sorry to hear about the billing and customer portal issues that you experienced back in October. If you are having an issue making a change to your subscription or need further assistance, always feel free to reach out to [email protected], and our team will be happy to help out!
