Claudine
Great customer service
They have an excellent customer service. We are working in providing authenticated products to our customers

Scalable AI-Powered Solutionsfor Product Authentication —Anytime, Anywhere. Entrupy is a New York-headquartered tech company with AI authentication solutions that scale to protect inventory and supply chains—for businesses of all sizes. LuxuryFrom limited drops to high-value collabs, authenticating the world's most coveted luxury brands. Footwear Authenticating the footwear culture obsesses over, with new brand support constantly expanding. Apparel The riskiest category in authentication is now protected by the technology built to handle it. Return Fraud Detection A customer-friendly way to ensure the product returned is the same as the product purchased. Supply Chain Protection Helping you create invisible traceability at every touchpoint in the supply chain. FINANCIALLY BACKED 100% Money-Back Guarantee Every Entrupy authentication is 100% financially-backed for a full year. If we ever get it wrong, we'll cover the costs.
Entrupy (entrupy.com) has 138 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Claudine
They have an excellent customer service. We are working in providing authenticated products to our customers
Isabelle
Superbe expérience et entrupy est vraiment au top . J’adore.
Lynn M.
ALERT - I purchased a Dior Handbag directly from dior. a client asked for authentication and I got it authenticated by entrupy. One minute the bag says authenticate after 10 minutes they REVOKED the authentication and said can't Indentify this item. I purchased this item from the dior boutique and the customer service is horrible. AI from INDIA. DO NOT TRUST THIS
Response from EntrupyFeb 25, 2026
Hey Lynn, we're sorry to hear that your experience with our service was not ideal. As stated on our website & in our customer training, Entrupy reserves a window of 15 minutes to invalidate authentication results and certificates. If you ever disagree with a result, you also have the option to flag the test & provide additional context for a secondary review of the submission. You can do so via the three dots in the upper right-hand corner of the test result page.
ZMC
I have tried to cancel my subscription multiple times through the device, email, and through the customer portal and they keep trying to charge over $1200 on my credit card. I planned on resubscribing at a later date, but with this type of service I not so sure anymore.
Response from EntrupyFeb 26, 2026
Hey there, I'm sorry to hear about the billing and customer portal issues that you experienced back in October. If you are having an issue making a change to your subscription or need further assistance, always feel free to reach out to [email protected], and our team will be happy to help out!
Maria
Entrupy rate Boutique bought bag as fake its the third time this happens now with bags being bought in the shop (gucci and ysl and one Chanel) Entrupy gave a false negative. All items came back postive by human authentication and have been personally bought in the store (receipts lost) Dont trust Entrupy soley!!!
Response from EntrupyFeb 25, 2026
Hey Maria, I'm sorry to hear that you disagreed with our results for your Gucci bags. If you ever disagree with a result, you have the option to flag the test & provide additional context for a secondary review of the submission. You can do so via the three dots in the upper right-hand corner of the test result page.
jordan
Terrible app, had a customer trying to use this to authenticate a genuine Nike item I was selling. Came up "unrecognized" despite the item being genuine, directly from nike. Caused unwanted unnecessary drama with my buyer..
Response from EntrupyFeb 26, 2026
Hey Jordan, I'm sorry to hear that you disagreed with our results for your sneaker. If you ever disagree with a result, you have the option to flag the test & provide additional context for a secondary review of the submission. You can do so via the three dots in the upper right-hand corner of the test result page.
Dizhu Z.
Love it , love it ❤️ 😍
Sandy
Entrupy is a SCAM. Their product does not work and they cancelled my subscription without explanation and ignore any attempts at communication. Avoid them like the plague!
Response from EntrupyFeb 26, 2026
Hey Sandy, we're sorry to hear about your experience with Entrupy. We typically will not cancel a subscription unless there has been a failure to pay an outstanding invoice or if there has been a breach of our Terms of Service. If you believe we made a mistake, feel free to reach out to our support team ([email protected]), and we will be happy to take a look into this for you!