Robin H.
It took dozens of emails and 5 weeks to get a refund
UPDATE: I contacted them via Facebook, email, and their website. After leaving this review, I was contacted by someone else who said he would work with us to get a refund. I had disputed the charge with Amex so I canceled the dispute. Despite that I sent screenshots showing the dispute had been canceled on Feb 13, it took Entrupy until March 20 to give us the refund. It was the most frustrating experience and waste of time ever. But I had to spend my time kicking and screaming to get a refund. So my review still stands. We have used Entrupy for some years. We had to close a location July 2025 and needed to downsize our plan. They don't let you downsize mid-year, so their rep assured us that he had canceled the auto-renew and we'd be able to sign up for the lower Petit plan in Feb 2026 for $1428. HOWEVER when Feb 2026 came, they charged our credit card for the full $6469. We called to explain and Tariq at Entrupy refuses to honor what their rep told us and refuses to let us downsize our plan. They claim there is no record of our chatbox conversation with their rep which I doubt, and of course we did not make that up! They are the greediest vendor I have ever dealt with and want us to pay $6469 for another year of a plan that we are not using. I recommend only going on a month to month with them as they CANNOT be trusted to be honorable and fair. They do NOT offer customer service, only greed.
Response from EntrupyFeb 24, 2026
Hey Robin, our apologies for any headache that our miscommunication caused. It looks like our team was able to resolve this issue for you. This review was left after we had already engaged with the original contact from your establishment and offered a refund. To note, the only reason the refund took so long was due to the dispute that was opened, which prevented us from refunding the charge as soon as we had hoped. Once the dispute had been closed, the refund was issued promptly.