Ensar OudReviews of ensaroud.com

Response from Ensar OudJul 16, 2026

Thank you for sharing your concerns. As mentioned in the tracking email we've sent when dispatching your order, reaching out to us directly would have allowed us to resolve situation more efficiently. We understand the frustration and are already in direct contact with DHL regarding the clearance and delivery of your parcel. Your shipment was sent using our Delivered Duty Paid service, which means that all customs duties, taxes, and clearance charges are covered by us. DHL may occasionally ask the recipient to acknowledge potential charges as part of its standard clearance procedure, but no additional payment should ultimately be collected from you. We are following the shipment closely and will remain in contact with DHL until it has been successfully delivered.

Response from Ensar OudJul 12, 2026

Thank you very much for your kind words, Michael. We are delighted to hear that you were pleased with both the shipping and your experience with our fragrances. It is especially rewarding to know that you appreciate the opportunity to explore such a wide variety of rare natural materials, each with its own unique character and story. We sincerely appreciate you taking the time to share your experience and hope you continue to enjoy discovering the remarkable world of natural perfumery.

Response from Ensar OudJul 6, 2026

Thank you very much for your kind review. We are delighted to hear that you enjoyed your purchase with us and that the presentation and complimentary samples added to your experience. We truly appreciate your support and hope you enjoy exploring your fragrances. We look forward to welcoming you back again in the future.

Response from Ensar OudJul 6, 2026

Thank you very much for your kind words, Omar. We are delighted to hear that you are enjoying Oud Yusuf. Its rich character and evolving depth are what make it such a distinctive fragrance, so it is wonderful to know it has resonated with you. We sincerely appreciate you taking the time to share your experience and hope you continue to enjoy every stage of your journey with Oud Yusuf.

Response from Ensar OudJul 7, 2026

Thank you very much for taking the time to leave such a thoughtful review, Fatemah. We are delighted to hear that your first experience with Ensar Oud has been such a memorable one. Your description of each oil as a journey through the forests of Asia beautifully captures what makes natural oud so extraordinary. Every distillation has its own unique character, and we're glad you were able to appreciate the individuality and authenticity of each one. We sincerely appreciate your kind words about our customer service and the complimentary gifts. Thank you again for sharing your experience, and we hope you continue to enjoy discovering the many facets of natural oud.

Response from Ensar OudJul 7, 2026

Thank you very much for your kind review, Lee. We are delighted to hear that you were pleased with every aspect of your experience, from the ordering process and shipping updates to the presentation and, most importantly, the oud itself. We're also glad you enjoyed the complimentary samples. We sincerely appreciate your support and look forward to accompanying you on your continued journey into the world of natural fragrance.

Response from Ensar OudJul 8, 2026

Thank you very much for your kind words, Rachel. We are delighted to hear that you are enjoying our attars and that they have made such a wonderful impression. We're also pleased that your order reached you quickly. We sincerely appreciate you taking the time to share your experience and hope you continue to enjoy exploring the collection.

Response from Ensar OudJul 8, 2026

Thank you very much for your kind review, André. We are delighted to hear that you were pleased with both our service and the shipping experience. Providing attentive support and ensuring that orders reach our customers as quickly as possible is something we always strive for. We sincerely appreciate your support and thank you for taking the time to share your experience.