enphold.comReviews of enphold.com

You acknowledged my order then shipped it a week plus late. When I contacted your customer service they ignored my inquiry about my order. I like the product but if you don’t care about customers, sell the business to someone who will.

What good is an expiring coupon, that could have brought down an over priced case.

I received the wallet case, but was very disappointed in the quality. When you put your phone and drivers license in it, the case will not stay closed as though it is missing a magnetic piece on the strap that holds it shut. I had a very similar case that I paid $20 for and had the same results. I certainly wouldn't spend money on one of these again.

driver license doesn’t fit in the slot. Tried to return but could only get a store credit.

The buttons on the case are way too touchy. I’m constantly taking screenshots and activating Siri. It’s quite annoying. I’m thinking about going with a different brand of folio iPhone case company that I have used in the past.

Will not charge on Qi through the case I purchased Enphold folio-wallet specifically for the design. Delivery took a while, but I was happy with it - until I tried to use my Qi charger with the case on. It will not work. I repositioned it on my RAVPower 7.5 watt charger in every possible way with no success. I have used the RAV for 2 years with a leather Mous folio-wallet in the same design as the Enphold with no problems. When I bought the iPhone 12 mini I went to Mous, but they stopped making the design I used to have, so I looked for a similar folio-wallet and found Enphold. I emailed customer service and received a polite email. I was told I could exchange it and they would have to check if it was defective. I was sent a link for an exchange. However, regardless of the option, I have to pay for shipping. Also their reasons for return does not include “defective”, only damaged, changed mind, wrong one, etc. I would be willing to give Enphold another shot on an exchange if I thought another folio case would work, but now that I see charging with Qi is an issue for others I’m not sure. Regardless, I should not be charged shipping for a defective case. If Qi has known issues, then it would hel if the website was transparent and listed a watts minimum or brands that do/don’t work. My second email asking about not paying for shipping has gone unanswered. I think I’ll have to have a leather shop modify a Mous case. I know they work with Qi. It’s too bad. I like the style and build of the Enphold, but no Qi is a deal breaker.

The product is beautifully detailed. We unfortunately received one that was the wrong color and did not match up correctly to the phone it was purchased for. We attempted to both email the company and call them without success. So we, unfortunately, are returning the case and paying for the return postage.... even though it was at no fault of ours. Customer service—— where?

I think it’s a nice enough case, but not for $60. The engraving on the back was messed up and I emailed their support page to simply exchange it with no response. Also, the magnet used to hold the phone in place isn’t strong enough. Don’t use the wrist chord, your phone will go flying out.