enphold.comReviews of enphold.com

Was entered into a subscription I didn’t want and was charged £42 every 14 days and I don’t even know what for

They charged me before sending the item with no confirmation of charge or shipping. It was delayed so long I asked them to cancel - no response. 3 emails and a phone call (the number on the site takes you to another random business) and I'm still waiting on a refund. Will be contesting the charge on my CC

The wrong item was sent to the wrong address

This company has made false claims on their website about their shipping process and they do not respond to email. The phone number on their site directs you to a random individual not affiliated with them. After no shipping confirmation from them after a week but a charge on my credit card the day after placing the order, I reached out to request an update. After no response days later, I reached out to ask them to cancel the order and refund my card - again, no response. The three weeks after the placement of my order and still no reply to my messages, they send me a shipping confirmation email. I will be returning the item if it ever arrives and demanding a refund though I imagine I will have to contest the charge through my bank. This company should not be allowed to conduct business in this manner.

I love my phone case. They are user friendly and very durable.

You acknowledged my order then shipped it a week plus late. When I contacted your customer service they ignored my inquiry about my order. I like the product but if you don’t care about customers, sell the business to someone who will.

Why a bad rating? Three days before you shipped the case I sent an Email saying NOT to send it as I had lost that 12 Pro Max Phone and bought a new 14 Pro Max phone and would have to get another case. Instead, three days later you shipped the case but when I finally got it I refused delivery and sent it back. That was on 8/8/23. I have gone to your site and every time I try to enter the Refund Page it gives an Error Page and says it's not available. Also... When I call the phone number you show it goes to an entirely different business. You received my refused return on 8/11/23 at 10:36AM. All I want is a refund for the case I never opened and sent right back to you. My order number was #4019. Please refund my $34.95 as soon as possible, as I told you not to send it and you sent it anyway. Thank You, Fred M. Roeder 2084 Whispering Bells Rd. San Jacinto, CA 92582 951-487-6041

Good product and fast shipping.