enhauto.comReviews of enhauto.com

I ordered the stalks and a few buttons for my MSP. My left stalk was not responding without a ton of force. They replaced it. However I thought that process not super customer friendly. I had only owned the stalks for a few weeks, but they still required I send back the broken one so they could evaluate and audit and make sure there was no water damage. I am in US so mailing it back to Bulgaria and waiting meant that it took about a month to get it all done. I would have understood if the failure happend many months after purchase. Since this was an immediate warrantey clain within a week or two of recieving and a few days after installation, I would expected them to simply mail me a new one and let me return the broken one. At the end of the day, they did replace though.

Great Product and great Customer service. I ordered Knob, Stalks, and strip, and everything works great!

pas de respect des délai, on vous livre dans les 5 jours et si on est en retard et ben on s'excuse, et basta

I am highly impressed with the hardware product engineering and build quality of the device itself. The design is genuinely innovative. However, the after-sales customer service experience has been incredibly disappointing and does not align with standard international retail practices. My package arrived with a factory pre-installed rubber grommet missing from the left mount. While packing oversights can happen on any assembly line, the support team's handling of the issue has been highly problematic. Instead of addressing the layout anomaly by dispatching a low-cost replacement part via standard mail, their customer service team launched a rigid campaign to deflect responsibility. Their explicit position was that because their quality assurance process is perfect, the customer is at fault, and I must pay international parcel courier fees if I want the missing component sent out. With 35 years of experience working within customer service industries, I view this as a significant failure in consumer relations strategy. Over the course of 6 calendar days and 9 separate email exchanges, the company has chosen to burn extensive internal support hours defending a minor postage fee, rather than offering a flexible, resolution-focused outcome. Expecting global customers to absorb factory oversights or pay inflated shipping costs for minor components shows a clear lack of operational maturity. A high-quality physical product is only the first step in building a successful international brand; it is the quality of the post-purchase support that ensures customer retention and word-of-mouth recommendations. Because their internal website loop appears highly filtered, displaying only 15 reviews despite claims of over 10,000 units sold, I am sharing this factual account here for the benefit of the wider community. Local consumer protection authorities and financial institutions have been updated on the documentation regarding this transaction. I advise potential buyers to be aware of this rigid service culture before purchasing.

Continuous issues with the Tesla Model 3 stalks due to hardware and software issues. I am currently on my second set which has become unpaired and unable to connect. The customer service team have said that this is a known issue which they are working on. No apologies and no target dates given. This is an expensive piece of kit that should not have these issues.

It’s a shame that this company makes interesting products but customer care is shockingly bad. Faulty adhesive with Strip and I could not get replacements, gave up and had to source my own. Had similar issue with Dash and needed support with failed stickers, company not interested. Contacted owner via LinkedIn who did reply but never followed up despite repeated messages.

I’ve previously purchased a few products from Enhance Auto, including the knob and the LED strip. The knob looks sleek, although I don’t use it very often, (may actually remove this item as it has many glitches in my opinion ) and the LED strip is genuinely very good. Based on those experiences, I fully intended to continue purchasing from this company in the future. Unfortunately, my most recent experience has completely changed my opinion of the company. I ordered the Dash in February and waited over two months for delivery. No specific delivery timeframe was ever provided. While I was away, the item was apparently delivered, but upon my return, the package could not be located. What disappointed me most was the response from customer service afterward. Responsibility for the missing item was immediately shifted onto the carrier rather than properly addressed by the seller. In my view, this appears inconsistent with EU consumer protection rules regarding responsibility for goods until they are actually received by the customer. I dealt directly with Kris throughout this process. Despite my attempts to resolve the issue reasonably and professionally, I did not find the customer service sincere or genuinely helpful. I do not believe any customer should be expected to absorb a loss of nearly €400 for a product they never received. As a result, I will be pursuing the matter further, including a chargeback through my credit card provider. I am also considering filing formal complaints with the relevant consumer protection authorities, including the Competition and Consumer Protection Commission (CCPC) in Ireland and, if necessary, escalating the matter through wider EU consumer protection channels. This experience has unfortunately destroyed my confidence in the company. While some of their products are well designed, customer service and accountability matter far more when something goes wrong. Based on my experience, I cannot recommend ordering from Enhance Auto and would instead encourage people to purchase from companies with stronger customer support and clearer accountability toward consumers. I am sure they will have a response and shift responsibility

The delivery was slow, but this was stated at the time the order was placed. More importantly I’m so far really happy with the functionality of the S3XY Dash, and Knob. The dash has a bit of a way to go, but is a nice add on. The knob should be standard on the car- simple tasks like opening the passenger door, the boot and turning on the aircon in the back are now just one touch away. Love it!