enhauto.comReviews of enhauto.com

★★☆☆☆ — Disappointing failure made worse by customer service I purchased the S3XY Dash during their summer sale for $445 and initially enjoyed using it. Unfortunately, my experience changed significantly when the magnet on the back of the Dash came off after the adhesive holding it failed from the heat inside the vehicle. This is particularly disappointing because this is an automotive product specifically designed to remain installed inside a vehicle. Car interiors routinely reach very high temperatures, so I would expect the materials and adhesive used in a product like this to be designed to withstand those conditions. What ultimately brought my rating down to two stars, however, was the customer service experience. I contacted Enhance Auto because I didn’t want to attempt a repair myself without knowing what adhesive was safe for the Dash. Their initial response gave me two options: send the entire unit back for inspection and repair, or reattach the magnet myself using a “suitable strong adhesive.” When I asked specifically what adhesive I should use, I was initially told they did not have a particular brand or type they could recommend. After further communication, they eventually recommended a “High Temp Silicone Sealant / High Temperature Adhesive” and suggested finding a suitable one at a local hardware or automotive store. That response was disappointing. This is their product, their materials, and an adhesive that they originally selected during manufacturing. I shouldn’t have to independently research which adhesive is compatible with the device because the original adhesive failed. I would have expected Enhance Auto to provide a specific tested adhesive recommendation, send the appropriate adhesive or replacement mounting component, or provide another straightforward solution that didn’t require me to ship the entire Dash back internationally just to have a magnet reattached. I ultimately researched and purchased an appropriate high-temperature adhesive myself. I like many of the features of the S3XY Dash, which makes this experience even more frustrating. But even at the sale price of $445, this is an expensive automotive accessory. It should be designed to withstand normal automotive temperatures, and when something does fail, the customer support should match the product. Unfortunately, neither happened in my experience, and the customer service response is ultimately why I’m giving it 2 out of 5 stars.