enhancedscents.comReviews of enhancedscents.com

Avoid shopping here! I wish I had read the reviews. I bought three aftershaves in a “spring sale” - they added on a subscription that was not made clear, I was never given information about any agreement etc (I still don’t actually know what the subscription involves) But they have taken another almost £70 from my account without my knowledge or consent. My initial purchase was all that I authorised. The fragrances themselves are not great as is, so even if I had wanted to buy from them again, I wouldn’t. They smell very much the same as each other, very chemically and they only last a very short amount of time. I have raised a dispute with the company to no avail and I am working with my bank to see if they can help.

I rarely leave negative reviews, but I think consumers should be aware of my experience. On December 3, I contacted this company and requested that my subscription be canceled. Rather than processing the cancellation, the company responded requesting additional information. When I did not reply to that request, the subscription remained active and continued to renew for nearly six more months. When I later discovered the continued charges and requested refunds, the company took the position that my original cancellation request was insufficient because I did not respond to their follow-up email. As a result, they declined to refund the charges incurred between December and May, offering only a refund of the most recent charge as a "goodwill gesture." To be fair, the company did respond to my inquiries and was consistent in explaining its position. However, I strongly disagree with the cancellation process. In my opinion, when a customer clearly states they want to cancel a subscription, the cancellation should be processed without requiring additional steps or follow-up responses from the customer. If you subscribe to this service, I would encourage you to carefully monitor your account and ensure you receive explicit confirmation that your subscription has been canceled. Do not assume that submitting a cancellation request alone will end future billing. This review is not about the product itself; it is about the company's cancellation and billing practices, which I found disappointing.

Absolutely terrible company. I accidentally signed up for a subscription and canceled it almost immediately after realizing how poor the product quality was. Despite the cancellation, they still insisted on shipping the products anyway. I contacted them clearly stating that I had already canceled and did not want anything delivered. Then came the worst part: they refused to refund my money, claiming the products had been delivered, even though I had email proof showing I canceled before everything went ahead. The entire experience was unbelievably frustrating. They treat customers like fools, refuse to admit obvious mistakes, and hide behind scripted responses instead of taking responsibility. Every interaction felt condescending and dishonest. Avoid this company if you value your money, your time, or basic customer respect.

WARNING: Bait-and-Switch Quality & Unauthorized Credit Card Charges! Various names - Klone Enhanced scents - Beware!!! Do not trust this company. They are engaging in highly deceptive marketing and illegal billing practices. 1. Poor Product Quality & Fake Return Policy: They heavily advertise an open return policy based on customer dissatisfaction. However, the replica perfumes I received are incredibly low quality—they lose their essence and fade within 1-2 hours, performing like cheap dollar-store items despite the premium price tag. When I requested a return based on their advertised guarantee, they refused, falsely claiming "hygiene regulations" and "subjective preferences" (despite only selling perfume). 2. Unauthorized Credit Card Charges (Subscription Scam): While I was actively negotiating the perfume return with customer service, they illegally charged my credit card for a "subscription fee" that I absolutely never signed up for or consented to. 3. Deceptive Shipping & Fraudulent Delays: When I immediately contacted them to dispute this unauthorized subscription charge, they explicitly confirmed via email that a refund would be processed. Shockingly, the very next day, they reversed their stance, emailing me that the order "had already been processed" and nothing could be done. To prove this is an intentional scam: they claimed it was too late to cancel because it "shipped," yet the tracking number shows that only a shipping label has been created. The product hasn’t even left their warehouse. They are intentionally locking in unauthorized funds, lying about shipping status, and selling degraded products under false assurances. Avoid this business at all costs. I am initiating a formal fraud dispute and chargeback with my credit card company.

I had a very disappointing experience with Enhanced Scents. The company enrolled me into a subscription model that was not clearly disclosed during checkout. If the recurring subscription had been explicitly explained, I would never have agreed to it. What makes the situation even worse is that I contacted the company requesting a refund and cancellation BEFORE I even received the product, clearly showing that I did not want to continue with the order or subscription. Despite this, they refused to refund the subscription charge and claimed subscriptions are “non-refundable.” In my opinion, this business practice is misleading and intentionally unclear. After researching online, I found many other customers reporting the exact same issue regarding hidden subscriptions and unexpected recurring charges. As an Australian consumer, I believe customers should have transparent information before being charged for ongoing subscriptions. I have now escalated this matter through formal complaints and banking dispute processes. I would strongly encourage other customers to carefully review everything before purchasing from this company.

TEXTBOOK SCAMMER. As you add the aftershave to the cart, it changes from a bottle of aftershave to a SUBSCRIPTION. Then, as MANY others have reported, it’s a subscription model. Multiple addresses - RED FLAGS EVERYWHERE. AVOID.

I bought 3 scents as a one off purchase, one month later they took $49aud off my Credit card for a "VIP" subscription I never opted into or subscribed to-nothing in my original purchase and no email about this at any stage-I notified them 4 days after the charge and they refused to pay me back. You can decide if this is a scam or not :)

Be aware! Did not like any of the fragrances and to stop the subscription was impossible. I had to cancel my card to stop receiving.