enhancedscents.comReviews of enhancedscents.com

Love the whole experience & the perfume is amazing.

Great products. Highly recommend!!

Omg shipping.. They say they are a USA company yet everything is shipped to you directly from China so 90 days to get my order. Does it smell good. Yeah its smells nice does it last 6 hours no maybe 2 if your lucky. Does it attract your partner like all the ads they post. LOL no the only thing my husband said was why do you smell like strawberries. I just applied it and his nose was 1 inch from the applied area so the pheromones where probably imaginary. Worn it multiple times with no other comments so Im guessing you probably have to literally douse yourself in it and shove it in the persons face for them to catch the scent.

What can I say? I am disappointed in the product and the customer service and the website. First: I was sent a discount code so I decided to order the "perfume" on 1/1. The website offered BOGO. The website would not let you order 1, you had to order 2 WHICH YOU WERE CHARGED FOR. I thought the price would correct itself (meaning I would be see the second bottle removed). It did not. I put in the code # and hit continue. I was charged for BOTH bottles full price minus 30%. Second: contacted CS about the above. I told them I wanted the second bottle refunded to me as it was supposed to be BOGO per the website. I was told that I would receive 4 bottles (essentially BOGO) and to "try it" Third: It took 3 weeks and an email asking for shipping info for it to be received by me. Four: The perfume smells ok in the bottle but made me nauseous when I tried it. I was within the "30 day return, no questions asked" window. But when I requested a refund, I WAS asked why. I told them and was told that I would have to pay for return shipping AND 10% would be deducted from the refund for "restocking". This is not ANYWHERE in their return policy. And I would be refunded AFTER they received the product and provided them the tracking number. Absolutely poor customer service. I was offered a 20% refund instead of shipping it back. It would've cost me more in shipping and materials to ship it back and HOPE for a refund, so yes I took the 20%. But this company has bad customer service, a bad product and a misleading company ethic.

The product does not do what is claimed in the advertising. It does not have a long lasting scent and not one single person I spent close contact with, even commented on the fragrance let alone had a physical response to it. When I told my husband what I'd bought and been wearing he had no idea. The website advertises a 30 day risk free trial. I contacted the business within that 30 day "risk free" period to seek a refund after my disappointing experience. However, when I emailed customer support to provide my feedback I was initaly only offered only a 15% refund. I expressed my total dissatisfaction with this and questioned their 30 day risk free policy. I was told that their "risk free policy aims to provide a partial refund as fair resolution." Laughable. Partial refund is NOT risk free. If I wanted to return the items I would have to do so at my cost. NOT risk free. If I returned the items I would have to pay international shipping and pay a Enhanced Scents a 10% handling fee. NOT risk free. Remember: initially they only offered a 15% refund and if I kept the item. Don't waste your money. If it seems too good, it probably is. A $10 (Australian) bottle of body spray will last long and smell better.

One star because the scent is fine, but doubtful it has the effect it promises - should probably try it on a couple who are cold and distant, but my partner and I are the opposite of that, so it’s probably not a fair test. Customer service is appalling. They kept telling me that they wouldn’t be able to send me an alternative scent if I returned my purchase due to health and safety reasons for other customers, which is fine, I completely understand that. I understood that straight away when they told me the first time - fine! No problem. But, the main point I raised is that had their customer service response not been so slow so that the item was sent out before they got around to responding then this wouldn’t have been an issue.. they didn’t even address it. It came across as though they were just a bunch of chatbots with no personality or ability to go off script. Absolutely useless. Also, leak protection? If you’re selling liquids that should be standard, no? Develop better technology.