Enhance.MDReviews of enhance.md

Response from Enhance.MDOct 8, 2024

Hi Bobbi! One of our core values at Enhance.MD is transparency. Our practitioners are trained to keep patient safety as our highest priority. We will only prescribe if we know it will be safe for you and if we can provide the support that you require for treatment. If you were denied treatment, we always provide the reason why we can't help you. In the unlikely event that a practitioner was unclear on this management will be happy to look into what took place and provide a further explanation on this. We never take money from patients we can't help. The only situation we cannot provide a refund is if the medication has already been paid for and sent to you. Please reach us at [email protected] so we can look into this further. We value your feedback and pride ourselves on never misleading our patients about their health or our services.

Response from Enhance.MDSep 20, 2024

Hi Heidi, thanks for taking the time to provide your feedback. Management has reviewed your file with us to understand what took place regarding the shipping timelines on your orders. Typically our patients receive their orders every 28 days to ensure no treatment interruption. We sent your order to Hallandale Pharmacy on 05/15/2024 and when we switched pharmacies your order was sent to Strive on 05/12/2024 following our 28-day cycle. If there was not enough medication in your order from Hallandale to carry you over a 4-week cycle, if we were informed we would have gladly reached the pharmacy to correct this and set expectations with the pharmacy. On 07/05/2024 we sent an email to you since the 90-day required virtual visit with a practitioner was not booked to renew your prescription. This may have caused a delay in receiving your 4th order with us but it is our requirement for 90-day check-ins to renew prescriptions for the safety of our patients. Our patient portal provides all the information to monitor your shipments with us in the "Medication Subscription" section, which includes your next order date. We provide this tool so you are aware of when your next order will be generated. If there is no order date listed in that section, it means that the requirements to continue treatment haven't been met. If this is the case, we encourage our patients to reach out to us proactively, but we also send email reminders on the steps to take to correct this just in case. In terms of your lack of results, this is rare on our semaglutide treatment plan. We recommend visits with a practitioner every 30 days and bookings with our nutritionist regularly. This is why our patients have such a high success rate with us. If these recommendations were followed you likely would have seen results similar to our average patient. We are sorry to see you go, but if you'd reconsider we can book a meeting with our patient success team to review your time with us and connect you with all the tools and supports we offer. If not, we wish you the best of luck on your weight loss journey.

Response from Enhance.MDSep 15, 2024

We truly appreciate your feedback when it comes to our pricing structure. As a quick correction on what you posted though, in most cases, our patients see a dose increase every 2 weeks. By weeks 11-12 their dosage would be 1.5mg, at this point there is enough semaglutide in your system to increase to 2.5mg by week 13 safely (if deemed medically relevant by your assigned practitioner). We have a results-based ramp-up period to ensure you get the highest value from our services as safely and quickly as possible. Other providers may offer a first-purchase discount, but their prices increase substantially after the first purchase. This can leave a patient high and dry on a second order especially if an increase is required. The benefit of our pricing is that it's consistent and predictable. Also when purchasing large volumes of semaglutide, regulators state that a vial of semaglutide after it is punctured shouldn't be used much after 30 days or the potency can drop significantly. So it appears to be a great deal at first to purchase a 3-month supply, but you may see the effects of your medication diminish significantly during your 2nd month using the vial. This is why we send a fresh vial every month. We are very sorry to hear about the illness experienced due to the increased dosage. If side effects occur, we support our patients with practitioner and nutritionist visits. Nausea while on semaglutide is best combated by reviewing your diet. It is rare to experience illness like you described when increasing from .5mg to .75mg. When you experienced this illness, did you contact us for support or guidance?

Response from Enhance.MDAug 16, 2024

Hi Robin, I hope this message finds you well. We reviewed your file with us and joined us on the 13th of August. During our signup, we have a disclaimer that creating your lab order will take 24-48 hours. We also send a confirmation email outlining the steps for our onboarding upon signup so you know what to expect and when. You reached out to us on the 14th, and we replied the same day letting you know that your photos have been reviewed, and your lab will be uploaded. I confirmed with our staff that your lab was uploaded on the 15th, within the 48-hour window we promised. Also, your second charge is pushed 28 days after your virtual visit with a practitioner once your lab results are uploaded to your file, so we never double bill, or bill for time you aren't spending on the medication. If at any time you aren't satisfied with our services please reach out to us at [email protected] so we can address your concerns. We are here to help and serve you. We would never take advantage of our patients since we value respect and transparency.

Response from Enhance.MDAug 15, 2024

Hi Trek in Columbia! Thanks for reaching us with your feedback. We take these matters very seriously and want to look into this, but we cannot locate your file. We would love for a chance to follow up and investigate. If our semaglutide program didn't work for you, we want to ensure all supports were in place to optimize your results! All Patient Care Team members follow a strict policy of authorizing payments or reactivating accounts only upon a patient's request. Please email us at [email protected] so management can look into this further.

Response from Enhance.MDJul 8, 2024

Dear Keisha, We are deeply sorry to hear about the frustrating experience you've had with us. Your feedback is invaluable, and we take your concerns very seriously. First and foremost, we sincerely apologize for the delays and lack of communication regarding your order. This is not the level of service we strive to provide. We understand how important timely delivery and clear communication are, especially when it comes to your health and well-being. We appreciate you bringing this to our attention and for highlighting Vincent's efforts. He will indeed be recognized for his dedication. As for the other representatives, we will be conducting a thorough review and additional training to ensure such lapses in service do not occur again. Regarding your follow-up appointment and the misinformation provided, we are truly sorry for the inconvenience and confusion this caused. Your trust is important to us, and we regret that we have fallen short of your expectations. We understand you have disputed the charge with your credit card company, and we respect your decision. However, we would like to make things right. If there is anything we can do to resolve this matter or if you would consider giving us another chance, please contact us directly at [email protected] or call us at 1-888-299-5088. Once again, we apologize for the stress and inconvenience caused. We are committed to improving our services and ensuring that such issues do not happen in the future. Thank you for your honest feedback, and we hope to regain your trust.