Enhance.MDReviews of enhance.md

Response from Enhance.MDFeb 24, 2025

Hi there! Thanks for taking the time to write a review with us. We will be happy to work with our partnered pharmacies if the medication sent wasn't the agreed upon amount with your practitioner. Our team will send replacement vials before they are required to ensure their BUD matches with your intended usage. So replacement vials for a medication shortage, won't arrive directly after they are requested, they will arrive when you require your top up! In terms of the effectiveness of the medication, there are a couple of items to unpack here. The concentration of GLP-1 medications can vary, so we'd always recommend a follow-up visit with our practitioners to confirm that the correct dosage is being taken. We rarely receive complaints about the effectiveness of our medication, but we are happy to assess your dosage and needs at any time with a virtual visit. For transfer patients, our practitioners always require proof of your current prescription to maintain your current dosage. Management will be stepping in to perform a full review to ensure that these documents were properly received. If they were emailed, then it should have been uploaded by our patient care team within a business day. In terms of the contamination issue, we value transparency and sent notifications to all of the impacted patients. As it turns out the contamination was sourced to the 3rd party lab that our pharmacy uses to confirm effectiveness and safety. Despite our pharmacy not being at fault, we provided rebates, reshipments/replacements, and worked with all patients to discover the best resolution. We genuinely believe that Enhance.MD is a wise choice and the patients that are willing work with us feel the same way! I hope you'll consider continuing to work with us, if not, best to you on your journey.

Response from Enhance.MDJan 21, 2025

Hi Sarah! Thanks for taking the time to write this review. We prioritize patient safety at Enhance.MD so we have a multi-step process to ensure that no harm comes to our patients. The intake form is the first step, and that secures a pre-approval. Full approval for treatment with us is pending blood work and a meeting with our practitioners. If you were denied treatment during your practitioner meeting it was likely a health concern came up from your bloodwork, or was discussed in your meeting that wasn't covered by our intake form. We apologize for any wasted time, but each medical professional has their own standard for medication approval. Although it is rare, being approved by another provider doesn't guarantee your approval with us since our onboarding process is more detailed than other providers. Thankfully your first meeting with a provider only takes 20-minutes, so I hope you got a chance to enjoy the rest of your Sunday. Typically we cover the cost of bloodwork, the only exception is if you are located in New York, New Jersey, or Rhode Island as state regulations prevent us from paying for our patient labs in those states. If you weren't located with the above states, did you work with our patient care team to ensure your labs were covered by us? Thanks for giving us a try, perhaps you can reach our patient care team for a re-assessment at [email protected].

Response from Enhance.MDJan 21, 2025

Hi Kelly! We wanted to thank you for being our patient for as long as you have. Your perspective means the world to us as well as your honest feedback about your time with us. Management will be performing an investigation on your file as well as with the pharmacy about this delay. We will reach you directly with the results and will also push your next payment with us based on this delay. Some orders were delayed by a service disruption at FedEx's distribution center in Memphis due to a winter storm. There was also a temporary backlog of orders at the pharmacy based on the holiday shutdown. Unfortunately it looks like your recent order was impacted by both of these factors. Please know that future orders will arrive on time as expected to continue your treatment with us. You can always reach management by emailing [email protected] if you have any further concerns.

Response from Enhance.MDJan 7, 2025

Hi there! Thanks so much for your feedback. We work with several partnered pharmacies and have high expectations of them. Any chance of risk to our patients is unacceptable in our eyes which is why we decided to issue a recall. As per our communications with you, notifications of this was done out of an abundance of caution, but we also offered a replacement vial, as well as a discount for the inconvenience. In our continued communication, we sent an update that the vial was in fact safe for use so it is unlikely any symptoms you experienced were due to contaminated medication. If you had any negative symptoms from taking the medication, we always recommend booking a virtual visit with one of our medical professionals for further guidance. As we offer unlimited practitioner support you can book this at any time through your patient portal. In terms of the effect of the medication, the initial first month's dosage of the medication is designed to allow the body to habituate to the use of GLP-1s. It is a key step to avoid shocking your system and illness. Some see a strong benefit month 1 others require ramping to a strong dose over time. If you have questions regarding your dose, your practitioner will be happy to see you and discuss. Our partnered pharmacies send tracking information to your email, we have many patients who have had no issues with receiving tracking information for your pharmacy. We would recommend checking your spam, and signing up for FedEx's text alert updates so you are aware of your fulfillment details. If there was an issue accessing your tracking please reach our patient care team at [email protected] so we can look into this with our pharmacy on your behalf. Wishing you the best on your journey and hope you continue to work with us and our supports.

Response from Enhance.MDJan 7, 2025

Hi Theresann. Thanks for your feedback. This is the first time Enhance.MD has experienced a recall from one of our partnered pharmacies. We are so sorry that this was one of your first experiences with us. We sent out communication with any potentially vials impacted by the recall, later we localized the recall to a specific batch. Our internal testing showed that the contamination was likely localized to the test batch that we sent to our labs. We then requested retesting of the batch for confirmation of any contaminates. Lab testing of this kind can take up to two weeks, so any delay in getting this information to you was based on us awaiting the lab test results. The lab results was sent to us on Jan 2025 and thankfully there was no contamination was found for any vials sent to our patients. We issued a recall out of an abundance of caution to safeguard the health of our patients. I have confirmed with our patient care team that you have received your replacement vial. We will support you every step of the way now that we are over this hurdle.

Response from Enhance.MDDec 2, 2024

Hi Haley! Thanks for your feedback. We tried locating your account with us so we can perform an investigation on what has taken place on your account. Unfortunately we are unable to find your account through the name listed on this review. When it comes to issues with your patient dashboard not properly showing your medication refills, please reach out patient care team at [email protected]. They will happily look into this and ensure it is rectified in time for you to receive your next treatment with us. Rest assured that if you were approved for a continuance, you will receive medication from us, there simply might be a system error that requires our team to step in and make a correction.

Response from Enhance.MDNov 26, 2024

Hi Samantha, Thanks so much for your feedback. This is quite upsetting to hear. Our pharmacies typically get back to us quickly, especially if there is an issue with an order such as the pharmacy sending the incorrect vial size. Please know that we have escalated this issue to our executive team so we can set proper expectations with our partnered pharmacy. This will not happen again. We are committed to making this right with you and will reach you as soon as we have confirmation of the replacement vial's tracking information.