Jesse
Still haven't received any products
Still haven't received any products. Ordered some CBD gum and after 8 business days, I get a notification that my product is finally shipped. I never received a response to my email asking why my product hadn't even shipped after seven days. So in 3-5 more business days, I might get my product that's already paid for, over a week ago. I live with extreme pain daily. Ridiculously poor service. I could have had this stuff shipped on a barge from the Philippines faster than this. A guy could have kayaked my my purchase to me by now, from anywhere on the west coast. I've ordered $20,000 worth of car parts from out of state in the same amount of time, and they're all at my shop, and the customers scheduled for work or done already! What's the hold-up?!? Fix it! Here's a quote from your site: "How long does it take for my package to arrive? We take speed of delivery very seriously. Orders are processed and shipped during regular business hours (Monday through Friday 8:00am -5:00pm PST, excluding holidays). We process all orders within 48hrs of receipt (unless otherwise stated). Once processed and shipped, you will normally receive your Endoca products within 3 to 5 business days, depending on geographical location. However, there are things that may further delay your shipment which are out of our control, such as bad weather conditions that affect delivery services. If you paid by bank wire The funds will be available in our bank approximately 4 business days after transfer is made from our customer side. As soon as we receive the funds we will ship your Endoca product. Shipping delay due to customs inspection. We ship worldwide but some countries have import regulations that delay the transportation of hemp based products. We hope that soon all the world will learn about hemp solutions, meanwhile please notify us immediately so we can try and resolve your issue."
Response from EndocaMay 3, 2019
Hi Jesse, I'm very sorry to hear that you have not received your products yet. We of course do not want you waiting for longer than you need to for your package, so if you would get in touch with our team at [email protected] we would be more than happy to help get you the product you ordered. We do not have your details, so please do make sure that you get in touch with our team at [email protected]! Best regards, Leora Endoca Team