EndocaReviews of endoca.com

Response from EndocaFeb 28, 2025

Hi Antoinette, Thank you for your feedback. Delivery takes 3-7 business days, that means your parcel is on time and you should receive it very soon. You should see the tracking details in the email informing you that your order is complete. Our customer care team will also reach out with tracking details to make sure everything is on track. If you're unsure about your order status, we're always happy to assist. Just contact us at [email protected] or through the chat icon on our website. We appreciate your patience! Best Regards, Tina Endoca Team

Response from EndocaDec 12, 2024

Hi Basilio, Thank you for your feedback, and I sincerely apologize for the inconvenience you’ve encountered. We are currently investigating why the automated tracking email didn’t reach you. While we work on resolving this, I’d like note that our order confirmation email advises contacting us if tracking details are not received within 48 hours. I also apologize for any inconvenience caused by waiting for a reply. While we aim to respond to all emails within 24 hours, your query was addressed within 2.5 hours. However, we understand the importance of faster responses and kindly ask for your patience as we navigate higher email volumes during this busy pre-holiday period. Thank you for bringing these matters to our attention. Your satisfaction is important to us, and we’re committed to improving your experience moving forward. If there’s anything else we can assist with, please don’t hesitate to reach out. Best Regards, Tina Endoca Team

Response from EndocaJan 26, 2024

Hi Filipa, I'm really sorry to hear you faced inconvenience during the ordering process. Our customer care team is always ready to help. Should you require any help, feel free to reach out us via email [email protected] or use the chat icon on our website for immediate support. Regrettably, our payment options are currently limited in your country, but we are working towards expanding them in the future. We greatly appreciate you taking the time to share your feedback with us. Best Regards, Tina Endoca Tam

Response from EndocaJan 19, 2024

Hi Mario, I'm really sorry about the inconveniences you experienced. Our customer care team has contacted you with more information how to place an order easier the next time and provided information about your order delivery. Thank you very much for sharing this feedback with us, and don’t hesitate to get in touch for anything at all. Wishing you all the best and continued success in your CBD journey! Best Regards, Tina Endoca Team

Response from EndocaOct 6, 2023

Hi Ani, I am really sorry that you experienced a delay of your parcel. UPS are our most trusted partners and they usually deliver on time. Our responsible team is taking care that issues like this wouldn't happen again as we understand how important is to receive the parcel on time. As you have received your purchase and have a chance to try out your product, we would love to hear back from you with an updated review of your experiences with us and our products. Thank you very much for sharing this feedback with us, and don’t hesitate to get in touch for anything at all. Kind Regards, Tina Endoca Team

Response from EndocaMay 9, 2023

Hi Stead, I'm sorry you didn't get the results you were looking for with our gum. We believe in keeping our products as close to nature intended as possible, meaning we do not use any additives, preservatives, fragrances or unnatural flavors to our products. Our gum is made out of 100% natural ingredients, so it may differ in texture and flavor to what you're used to with brand name gums. It is a lot softer and smoother than store bought, and because it is natural, breaks down faster meaning it is better for the environment too. Some of our customers have found adding store bought gum to their Endoca gum allows them to get the CBD they need with the texture that they're used to. If you decide to try this method, please let us know how you do. Thank you for taking the time to leave us with your feedback, and hoping to hear that this alternative provides you with the CBD boost you need. Best Regards, Tina Endoca Team