Endaring HairReviews of endaringhair.com

Response from Endaring HairJul 4, 2025

We’re very sorry for any confusion and frustration caused — this is absolutely not the experience we want for you. We understand how important clear communication is, especially around pre-orders. We do our best to highlight when an item is on pre-order, but we clearly fell short here and sincerely apologize for any inconvenience this caused. Your feedback is invaluable, and we’re reviewing how we communicate pre-order details on our website and in our order confirmations to make this clearer for everyone. We truly appreciate you giving us a try, and we’re sorry to see you go. If you have any other concerns or if there’s anything we can do to make this right, please reach out to our customer support team — we’re always here to help.

Response from Endaring HairJan 17, 2025

Thanks for your feedback. We are sorry about your unhappy experience. We are open to exchange and return for orders delivered in 7 days. But considering the international return shipping fee for customers will be a lot for a single-piece order, we offered a partial refund. We will look into the return and exchange policy and find a way to improve it.

Response from Endaring HairJan 17, 2025

Thanks for your feedback. We are sorry about your unhappy experience. We offer free shipping to our customers. We will look into the return and exchange policy and find a way to improve it.

Response from Endaring HairJan 20, 2025

We are sorry for the unhappy experience. The single-piece product is not for the full head, the full set clip-ins are. We are not pretending anything as we ship worldwide. Customers can use our shipping label as we have a DHL or FedEx VIP account so the return shipping will be $30-$40. We will keep improving our product and service. Thank you for leaving your feedback.