EncourageyReviews of encouragey.com

It took 3 months for the pants to arrive. Initially, I could track a package that departed Italy and made it to customs in Miami, then nothing. So after 6 weeks, I contacted customer service who gave me a new tracking number. This one showed a new order that was created in China the day prior! That package made it to customs, and again nothing for 3 weeks, so I again contacted customer service. Again I was told to wait until it arrived and return the item if I was not satisfied...cannot return what doesn't arrive. To my surprise, even though tracking did not update, the pants arrived after 3 months. They are lightweight, great light grey color, definately NOT 34"long but just long enough, but the adjustable buckle is sewn in backwards and does not have an adjustable slide. Therefore they do not work and the waist to too large. Customer service is useless, so I am not attempting a return. I'll get them altered instead with proper sliding buckles.

I purchased two pairs of cargo pants from this company. It took a long time for them to arrive. They did not fit properly. I tried to return. It was very difficult to reach anyone about the matter. There was no SKU included in the packaging, which apparently they required for any reimbursement or return. They denied any return despite email confirmation of the purchase and delivery. The pants were not the value I would’ve thought for the money paid, and they were for smaller than expected. I will have to find someone to donate them to.

Comfortable -item is as advertised.

I'm glad I researched this company. I almost bought a pair of those cargo pants today but the website wasn't acting right so I felt it was suspicious so I backed out of it. Now they're sending me emails with 10% 20% 30% of 50% off if I just finished the order. I am not going to buy from this company and I'm glad I read all these posts it really helped a lot. I tried to email them at support and ask them what country these come from and they directed me to a automated online system for issues or questions which none of them covered what country they came from. And when I tried to use the chat bot they wouldn't talk to me because I don't have an order in yet so I never did find out where these pants come from but I know where my money is it's staying in my bank account

Do NOT buy from this company. Scammers. Pants don't fit to American sizes. Refuse after 6 written emails to give shipping label to return. They said shipping back is expensive and I should just give the pants away to someone. Who are these people??? Then they offered me a whopping $5.00 compensation. I'm still dealing with them and they refuse to give me a refund or return shipping label. Total scam. Stay away. I wish I had seen these reviews.

So ordered 3 pair of cargo pants in July of 2023 they issued a tracking number which when checked started in Morgantown then went all the way to the west coast namely California then up the west coast to Victoria, British Columbia however I live in Ontario Canada...not happy with how they have apparently shipped and yet have been supposedly sitting in Victoria, BC for almost a month will never order from this Company again!!

DO NOT BOTHER I purchased a pair of Adjustable Straight Fit Cargo Pants using the size chart provided. The pants took 3 months to arrive, and when I put them on, they sit 7cm above my ankle bone (with no hem to make them longer). I provided photos and requested a refund, to which Encouragey responded with: We ship to you according to your order size If it doesn’t fit, you can give it to someone else or buy another size After all, returning the shipping cost you have to pay is not very cost-effective. I have tried repeatedly to obtain a return address so I can calculate the shipping cost for myself, but they refuse to provide the information. Instead they have offered a reimbursement of $3 USD "as compensation" and I get to keep the product. RIDICULOUS!

I ordered two pairs of pants from Encouragey. The amount listed in the confirmation email and what was charged to my credit card was about $25 more. Their customer service contact path is nonexistent basically and it’s impossible to cancel your order. Encouragey is a scam!