Susie B.
I'm not sure if this is just a general…
I'm not sure if this is just a general survey or for something specific. The rollout of the new platform was not great. There was no communication that it was going to happen and no training was provided, so it came as a complete surprise when we went to assign courses and they were no longer assignable. I had even spoken to my rep shortly before the roll out and there was no mention of it. To top it off, my company is now sort of hybrid and uses the new platform as well as the legacy system. The upside is that I did connect with Jenny Merical, a developer who was extremely helpful. She was able to provide necessary assistance and training on the new platform. I have not had to use the system since then, but am hoping that it will be intuitive. Additionally, the bundling of courses to not be state-specific is also a wonderful enhancement!

