Empress Mimi is a London based lingerie subscription box offering everything from fabulous wireless bras to delicate jewellery, silky kimonos and decadent frillies. Shop the underwear, jewellery and loungewear collection directly online or save money &...
Empress Mimi (empressmimi.com) has 594 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
empressmimi.com
Website
empressmimi.com
Category
Clothing & Underwear
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 14% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Rotten shipping that isn't trackable; clearly intentional because they do not replace what you do not receive. Do not waste your money!!!
Response from Empress MimiJun 6, 2024
Dear K,
I hope this message finds you well.
As part of our ongoing commitment to excellence, we're revisiting past reviews and wanted to check in with you, our cherished Empress.
We noticed your review from a while ago and wanted to reach out to check if we were able to resolve the concern you had. If there are still any outstanding issues or if there's anything more we can do to enhance your experience, please feel free to email us. We promise to get back in touch promptly and work with you towards a solution.
Thank you for your feedback and for giving us the opportunity to improve. We truly appreciate your support and look forward to making things right.
Warm regards,
Isabel
EA
Ekaterina A.
Horrible customer service
Horrible customer service. Lucky if you get any of your shipments and no way to unsubscribe. They do not respond to emails.
Response from Empress MimiJun 6, 2024
Dear Ekaterina,
I hope this message finds you well.
As part of our ongoing commitment to excellence, we're revisiting past reviews and wanted to check in with you, our cherished Empress.
Thanks to feedback like yours, we were able to make some awesome improvements to our processes! We've given our subscription management portal a makeover! Giving our amazing subscribers even more control over their accounts.
We noticed your review from a while ago and wanted to reach out to check if we were able to resolve the concern you had. If there are still any outstanding issues or if there's anything more we can do to enhance your experience, please feel free to email us. We promise to get back in touch promptly and work with you towards a solution.
Thank you for your feedback and for giving us the opportunity to improve. We truly appreciate your support and look forward to making things right.
Warm regards,
Isabel
MA
May
Horrible Shipping!
Fast response from customer service, yet not resolution oriented. I only received one order out of the three-month subscription which did not fit. Haven't received my second order in almost two months. Every time when I contact customer service, it suppose to be coming.
Response from Empress MimiJun 6, 2024
Dear May,
I hope this message finds you well.
As part of our ongoing commitment to excellence, we're revisiting past reviews and wanted to check in with you, our cherished Empress.
We noticed your review from a while ago and wanted to reach out to check if we were able to resolve the concern you had. If there are still any outstanding issues or if there's anything more we can do to enhance your experience, please feel free to email us. We promise to get back in touch promptly and work with you towards a solution.
Thank you for your feedback and for giving us the opportunity to improve. We truly appreciate your support and look forward to making things right.
Warm regards,
Isabel
MT
Mai T.
Order never received—apparently sent to someone else
I haven’t received my order after over a month.
When I contacted customer service, they told me that my package had been sent to another address than the one given/ to an entirely different person and they couldn’t cancel my upcoming subscription more than an hour after the payment has posted, despite the fact that the newest hasn’t shipped.
They should have a more flexible cancellation policy if they’re going to screw up orders like this.
Response from Empress MimiJun 6, 2024
Dear Mai,
I hope this message finds you well.
As part of our ongoing commitment to excellence, we're revisiting past reviews and wanted to check in with you, our cherished Empress.
We noticed your review from a while ago and wanted to reach out to check if we were able to resolve the concern you had. If there are still any outstanding issues or if there's anything more we can do to enhance your experience, please feel free to email us. We promise to get back in touch promptly and work with you towards a solution.
Thank you for your feedback and for giving us the opportunity to improve. We truly appreciate your support and look forward to making things right.
Warm regards,
Isabel
MA
Mae
Disappointed
Having seen gorgeous lingerie modelled on social media, I decided to snap up some bra and panty sets in September 2020. Empress Mimi's selling point is no underwires in their bras and comfortable but sexy lingerie for women of all shapes and sizes so I was itching to try. At the time I was a UK 18-20 (usually an XL/XXL depending on the store) but according to their size guide, my measurements indicated that I'd wear a M bra and L panty. I was utterly sceptical of this but imagined it was down to the stretch in the materials that justified the smaller sizing. With these results to hand, I ordered the bra and panty sets for Côte d'Azur and Madame X; the latter being their most popular product. The Azur set arrived first (the Madame X should have been included, but it was missing from the parcel). Regardless, the Azur set was a total waste of time - the sizing on their website did not correlate with the products at all! Aside from the fact it was far too small, it wasn't the luxury lingerie I was expecting. Loose hems, messy stitching, and being a one shoulder bra, even if it was the right size it was so uncomfortable to wear, let alone look at.
I got onto customer services firstly enquiring about the missing Madame X set. (Apparently shipping was delayed by 6 weeks due to high demand and the pandemic situation; even though EM HQ is in the UK, the products are in the US so it would take a while to dispatch, etc.) I then mentioned the failure of the Azur set and advised I'd like a refund. The first "customer service pixie" who got back to me tried to change my mind about the refund advising I exchange for a larger size(!), to which I had to reply a firm "no" as I had all ready said how I disliked the style and it did not suit my body. The next pixie understood and refunded me. As I had initially decided to hang on for the Madame X set, she offered the option to change my sizing for it. After a month of to'ing and fro'ing emails about my measurements and correct sizing, she changed it to an XL bra and XL panty.
So I waited. Six weeks came and went. The set never arrived. Customer service pixies were more difficult to get hold of this time. The longest I had to wait was another fortnight for a simple update. By mid November, the latest news was yet another 6 week delay, and I was fed up waiting. I asked for a refund, which was granted relatively quickly.
Not the easiest of processes, let me tell you. The products look pretty on the website and the socials, but I'll never know for sure based on my experience. The lack of luxury in the products I did receive, plus the hassle of trying to get hold of customer services, not to mention the shipping delays is a major no-no. Never again.
They get 1 star for giving me my money back. Very disappointing experience.
Response from Empress MimiJun 6, 2024
Dear Mae,
I hope this message finds you well.
As part of our ongoing commitment to excellence, we're revisiting past reviews and wanted to check in with you, our cherished Empress.
Thanks to feedback like yours, we were able to make some awesome improvements to our size guide! We've made some enhancements to our sizing and have rolled out an updated size chart. We're always striving for improvement, and I'm happy to report that this latest version is really hitting the mark. We're proud of the progress we're making! We've also given our subscription management portal a makeover! Giving our amazing subscribers even more control over their accounts.
We noticed your review from a while ago and wanted to reach out to check if we were able to resolve the concern you had. If there are still any outstanding issues or if there's anything more we can do to enhance your experience, please feel free to email us. We promise to get back in touch promptly and work with you towards a solution.
Thank you for your feedback and for giving us the opportunity to improve. We truly appreciate your support and look forward to making things right.
Warm regards,
Isabel
AG
Alpha G.
Terrible Business Practices and A Mediocre Product
So I ordered from Empress Mimj using their one month subscription service, and nowhere did it mention that it was a recurring charge. I only wanted to try it for one month to see the quality of the lingerie I was getting, and boy was I disappointed. For prices that range in the high $80s to $130s, you would expect high quality pieces. That was not at all the case. It’s insane to me that they can justify such a price tags on average at best lingerie. While I know that the subscription service was cheaper at $45, I still wouldn’t pay that much for what I got. The bra and panties set I received was incredibly disappointing, especially considering how many positive reviews I saw on YouTube, but of course, most of the reviewers got the product for free. The detailing on the lingerie was shoddy craftsmanship and the fit was all wrong. The panties were made out of a very cheap satin as the base and the bra was of a sheer mesh construction with absolutely no support. I do understand that lingerie isn’t made to be incredibly supportive, but the bra wasn’t even flattering in its paper thin glory. The only positive thing I can say is that the packaging is very nice, it comes in a professional card stock envelope with a cute little card describing the set that you ordered. But good packaging doesn’t equal a good product. And that’s just the being of my frustrations with this company.
Once I received the set and didn’t love it, I resigned myself to have wasted $50 and that’s that. The return policy seemed like too much of a hassle and paying for international return shipping? No thank you. I thought I had made one mistake of an impulse buy and that was that. So imagine my surprise when a second $45 is charged on my account without warning. I received an email that my order was being processed, even though I had made no such order. Thinking this was a simple mistake, I contacted the customer service line. They claimed that I had indeed purchased a recurring subscription, which I immediately asked to cancel. My request was denied due to only having an hour window to cancel an order, mind you, the original email was sent in the middle of the night, so how could I possibly be expected to stay awake for an order I didn’t even think was occurring. The absolute insanity of it all, I’ve never been so frustrated with what is supposedly a small female run business.
$100 down the drain for a product I don’t even like, to a company I don’t respect.
Response from Empress MimiJun 6, 2024
Dear Alpha,
I hope this message finds you well.
As part of our ongoing commitment to excellence, we're revisiting past reviews and wanted to check in with you, our cherished Empress.
Thanks to feedback like yours, we were able to make some awesome improvements to our services! Now, once you've subscribed to our box, you'll receive a style preference email. Just fill it out to let us know which designs you're into and which ones you'd rather avoid. This way, we can ensure our subscribers only get sets that they absolutely love. We've also given our subscription management portal a makeover! Our amazing subscribers have even more control over their accounts.
We noticed your review from a while ago and wanted to reach out to check if we were able to resolve the concern you had. If there are still any outstanding issues or if there's anything more we can do to enhance your experience, please feel free to email us. We promise to get back in touch promptly and work with you towards a solution.
Thank you for your feedback and for giving us the opportunity to improve. We truly appreciate your support and look forward to making things right.
Warm regards,
Isabel
MF
Mrs.Fiona E.
Did not receive quality of design in…
Did not receive quality of design in the ads. Set sent is just plain white baggy briefs and a chunky crop top. Not at all sexy and very unflattering. Don’t expect anything like the lovely pics advertised. Total con.
Response from Empress MimiJun 6, 2024
Dear Fiona,
I hope this message finds you well.
As part of our ongoing commitment to excellence, we're revisiting past reviews and wanted to check in with you, our cherished Empress.
Thanks to feedback like yours, we were able to make some awesome improvements to our services! Now, once you've subscribed to our box, you'll receive a style preference email. Just fill it out to let us know which designs you're into and which ones you'd rather avoid. This way, we can ensure our subscribers only get sets that they absolutely love.
We noticed your review from a while ago and wanted to reach out to check if we were able to resolve the concern you had. If there are still any outstanding issues or if there's anything more we can do to enhance your experience, please feel free to email us. We promise to get back in touch promptly and work with you towards a solution.
Thank you for your feedback and for giving us the opportunity to improve. We truly appreciate your support and look forward to making things right.
Warm regards,
Isabel
