Empress MimiReviews of empressmimi.com

Incredible customer service - particular shout-out to Jezza for all her help.

Jeeza was incredibly helpful in preventing the wrong size on two orders for gifts from being sent, and then fixing the orders for the right size. Best customer service I have received this holiday season shopping

Spoke to Jezza about missing items in an order. They quickly updated me and explained what had happened (items were in a separate package from America). Really appreciate their kindness and explanation.

Fantastic customer service, easy to understand website, and great products. I highly recommend this brand. Shout out Jezza for helping me correct my order mistake!

I’m an active Queen Box subscriber and honestly… it’s the highlight of my every two months! I get so excited waiting for the Empress Mimi surprise. The lingerie is always stunning — beautiful pieces that hug the body perfectly, with luxurious fabrics and elegant cuts, all tailored to my own measurements. As an S++ woman, it’s usually hard to find lingerie that truly flatters my shape, but THIS IS IT! Receiving my box is my favourite moment, and I love that I get to try colours and styles I wouldn’t normally choose myself. Everything is wonderfully customizable depending on what you’re open to exploring. I also have to mention the exceptional customer service — lovely ladies who reply quickly and resolve any issue even faster. A special shout-out to Jezza, who offered me an outstanding customer service experience and made me fall in love with this brand even more. She was amazing! Thank you, Empress Mimi! You’ve gained a very loyal customer. Highly recommended!

I really can’t praise this company enough. I’ve been working on my self image issues lately and these lingerie sets make me feel so confident in my body which is genuinely a new experience for me. The sets are beautiful and I love the different themes. So far each order I’ve gotten has been a perfect size, fits nicely, and the only discomfort is an occasional wedgie which is just a natural part of wearing panties. My favorite part is that many of them have enough coverage to be used as clubbing outfits without accidentally flashing anyone for free (although nipple covers help with that too). The help team is absolutely lovely too, I had an issue with one of my packages and the support I received was quick, efficient and empathetic which I really appreciate. Even if they can’t help you, they’ll still validate your frustrations and try their best to accommodate. Thankfully my support person was able to resolve my problem and I’m so grateful that I was able to get it sorted out.

The pixie whom helped me was quick, informative and very polite-a delight!

Jezza was truly amazing throughout this experience. She was patient and kind and extremely helpful. Wonderful customer service. Give her a raise! 🥰