Empress MimiReviews of empressmimi.com

Lilah was really helpful despite me having a few questions at the same time. She responded quickly and was always polite and cheerful in her emails Thanks Lilah!

I made a mistake in my order and the lovely Mia had it resolved within 24 hours. Incredibly happy with the customer service.

I reached out to Empress Mimi regarding a choker from the Foxy Cleopatra Set that was missing from my order. I hadn't heard anything for almost 4 months regarding this discrepancy. When I reached out again, Jezza was on top of it! Not only did she respond quickly, she updated me and got the choker to me ASAP. It was a great customer service recovery as I was starting to feel a little disappointed from the lack of follow up. Thank you Jezza for all of your help! You have restored my faith in Empress Mimi.

Absolutely gorgeous sets and great quality. All correspondence for any issues, questions or concerns was very quick and helpful. Hannah A. and Jezza were both incredibly nice, kind and helpful and definitely went above and beyond to help. I will definitely continue to use this brand!

Jezza was very helpfull with my issues! Thanks so much!

Lilah was very helpful in resolving a partial shipment issue quickly and easily. <3

There was a problem with my order due to a technical error in the warehouse but Jezza answered my email promptly and got the delivery rearranged quickly. I'm very happy with my experience with this company so far and am looking forward to receiving my next box.

Love the monthly boxes and the surprise when they land. Looks are well made and comfortable to wear. Recently the box was over subscribed and customer service raised a refund within minutes of the request to do so - really friendly, helpful and efficient.